Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 439 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “side talk during a call” shows good call manners. (a) False (b) True
2. 2.True or false: “camera at eye level” shows good call manners. (a) False (b) True
3. 3.🔍 Which is the odd one out? (a) calling late at night (b) camera at eye level (c) camera at the ceiling (d) shouting into the phone
4. 4.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
5. 5.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
6. 6.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
7. 7.📝 Taking a phone message, what must you note? (a) nothing (b) your own mood (c) name, number, message (d) only the time
8. 8.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) chat for a while (c) tell them your school (d) tell them the address
9. 9.🔍 Which is the odd one out? (a) saying your name first (b) speaking clearly (c) muting when not talking (d) calling late at night
10. 10.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
11. 11.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
12. 12.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
13. 13.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
14. 14.🔍 Which is the odd one out? (a) side talk during a call (b) loud TV behind you (c) eating while on a call (d) speaking clearly
15. 15.📞 Which of these shows good call manners? (a) camera at the ceiling (b) saying bye before ending (c) eating while on a call (d) loud TV behind you
16. 16.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying bye before ending (c) speaking clearly (d) shouting into the phone
17. 17.🔍 Which is the odd one out? (a) saying bye before ending (b) speaking clearly (c) saying your name first (d) side talk during a call
18. 18.📞 Which of these shows poor call manners? (a) saying your name first (b) “Is this a good time?” (c) camera at eye level (d) camera at the ceiling
19. 19.📞 Which of these shows good call manners? (a) loud TV behind you (b) eating while on a call (c) camera at the ceiling (d) a quiet place for calls
20. 20.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
21. 21.🔍 Which is the odd one out? (a) “Is this a good time?” (b) eating while on a call (c) a quiet place for calls (d) camera at eye level
22. 22.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) loud TV behind you (c) shouting into the phone (d) side talk during a call
23. 23.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
24. 24.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
25. 25.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying bye before ending (c) loud TV behind you (d) a quiet place for calls
26. 26.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
27. 27.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
28. 28.True or false: “speaking clearly” shows good call manners. (a) False (b) True
29. 29.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
30. 30.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
31. 31.📞 Which of these shows good call manners? (a) saying your name first (b) shouting into the phone (c) side talk during a call (d) camera at the ceiling
32. 32.🔍 Which is the odd one out? (a) loud TV behind you (b) saying your name first (c) shouting into the phone (d) hanging up without bye
33. 33.🚑 In India, which number can you call in any emergency? (a) 123 (b) 112 (c) 999999 (d) 100000
34. 34.📞 Which of these shows poor call manners? (a) calling late at night (b) “Is this a good time?” (c) a quiet place for calls (d) muting when not talking
35. 35.🔍 Which is the odd one out? (a) calling late at night (b) a quiet place for calls (c) side talk during a call (d) eating while on a call
36. 36.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
37. 37.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) mute your microphone (d) shout over the noise
38. 38.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
39. 39.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
40. 40.📞 Which of these shows poor call manners? (a) saying bye before ending (b) “Is this a good time?” (c) hanging up without bye (d) camera at eye level

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students