Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 440 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying bye before ending (c) speaking clearly (d) side talk during a call
2. 2.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
3. 3.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
4. 4.True or false: “side talk during a call” shows good call manners. (a) False (b) True
5. 5.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
6. 6.🔍 Which is the odd one out? (a) saying your name first (b) saying bye before ending (c) camera at eye level (d) calling late at night
7. 7.🔍 Which is the odd one out? (a) muting when not talking (b) hanging up without bye (c) “Is this a good time?” (d) speaking clearly
8. 8.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
9. 9.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) “Sorry, wrong number.” (c) call again and again (d) hang up silently
10. 10.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
11. 11.📞 Which of these shows good call manners? (a) saying bye before ending (b) loud TV behind you (c) side talk during a call (d) camera at the ceiling
12. 12.🔍 Which is the odd one out? (a) loud TV behind you (b) saying bye before ending (c) camera at eye level (d) muting when not talking
13. 13.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
14. 14.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
15. 15.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) shout over the noise (c) switch off the screen (d) mute your microphone
16. 16.🔍 Which is the odd one out? (a) hanging up without bye (b) side talk during a call (c) calling late at night (d) “Is this a good time?”
17. 17.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
18. 18.🔍 Which is the odd one out? (a) a quiet place for calls (b) eating while on a call (c) speaking clearly (d) “Is this a good time?”
19. 19.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
20. 20.📞 Which of these shows poor call manners? (a) saying bye before ending (b) speaking clearly (c) “Is this a good time?” (d) shouting into the phone
21. 21.🔍 Which is the odd one out? (a) camera at the ceiling (b) camera at eye level (c) “Is this a good time?” (d) muting when not talking
22. 22.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
23. 23.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
24. 24.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 100000 (d) 112
25. 25.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
26. 26.🔍 Which is the odd one out? (a) hanging up without bye (b) muting when not talking (c) eating while on a call (d) calling late at night
27. 27.🔍 Which is the odd one out? (a) eating while on a call (b) hanging up without bye (c) shouting into the phone (d) saying your name first
28. 28.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) shouting into the phone (c) eating while on a call (d) hanging up without bye
29. 29.📞 Which of these shows poor call manners? (a) saying bye before ending (b) eating while on a call (c) “Is this a good time?” (d) saying your name first
30. 30.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
31. 31.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
32. 32.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
33. 33.📞 Which of these shows poor call manners? (a) saying your name first (b) camera at eye level (c) “Is this a good time?” (d) hanging up without bye
34. 34.📞 Which of these shows good call manners? (a) calling late at night (b) muting when not talking (c) side talk during a call (d) eating while on a call
35. 35.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
36. 36.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
37. 37.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
38. 38.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
39. 39.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
40. 40.True or false: “eating while on a call” shows good call manners. (a) False (b) True

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