Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 45 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
2. 2.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
3. 3.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
4. 4.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
5. 5.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
6. 6.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
7. 7.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
8. 8.🔍 Which is the odd one out? (a) saying your name first (b) loud TV behind you (c) speaking clearly (d) camera at eye level
9. 9.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them the address (c) chat for a while (d) tell them your school
10. 10.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
11. 11.📞 Which of these shows poor call manners? (a) saying bye before ending (b) speaking clearly (c) “Is this a good time?” (d) side talk during a call
12. 12.🔍 Which is the odd one out? (a) eating while on a call (b) “Is this a good time?” (c) saying bye before ending (d) saying your name first
13. 13.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
14. 14.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Sorry, wrong number.” (d) “Who are you?”
15. 15.📞 Which of these shows good call manners? (a) eating while on a call (b) saying your name first (c) hanging up without bye (d) side talk during a call
16. 16.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
17. 17.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
18. 18.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
19. 19.True or false: “speaking clearly” shows good call manners. (a) True (b) False
20. 20.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
21. 21.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
22. 22.📞 Which of these shows good call manners? (a) hanging up without bye (b) a quiet place for calls (c) side talk during a call (d) eating while on a call
23. 23.🔍 Which is the odd one out? (a) side talk during a call (b) camera at the ceiling (c) camera at eye level (d) calling late at night
24. 24.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
25. 25.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
26. 26.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) mute your microphone (c) leave the class (d) switch off the screen
27. 27.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
28. 28.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
29. 29.🚑 In India, which number can you call in any emergency? (a) 123 (b) 112 (c) 100000 (d) 999999
30. 30.🔍 Which is the odd one out? (a) muting when not talking (b) “Is this a good time?” (c) camera at eye level (d) camera at the ceiling
31. 31.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “May I take a message?” (c) hang up at once (d) “He’s out. Bye.”
32. 32.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) speaking clearly (c) camera at the ceiling (d) “Is this a good time?”
33. 33.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying bye before ending (c) muting when not talking (d) calling late at night
34. 34.📞 Which of these shows good call manners? (a) shouting into the phone (b) muting when not talking (c) hanging up without bye (d) loud TV behind you
35. 35.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
36. 36.🔍 Which is the odd one out? (a) shouting into the phone (b) side talk during a call (c) speaking clearly (d) camera at the ceiling
37. 37.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
38. 38.📝 Taking a phone message, what must you note? (a) your own mood (b) nothing (c) only the time (d) name, number, message
39. 39.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
40. 40.📞 Which of these shows good call manners? (a) shouting into the phone (b) speaking clearly (c) hanging up without bye (d) camera at the ceiling

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