Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 441 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
2. 2.True or false: “camera at eye level” shows good call manners. (a) False (b) True
3. 3.📞 Which of these shows poor call manners? (a) saying bye before ending (b) speaking clearly (c) shouting into the phone (d) muting when not talking
4. 4.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
5. 5.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
6. 6.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
7. 7.📞 Which of these shows good call manners? (a) side talk during a call (b) shouting into the phone (c) loud TV behind you (d) camera at eye level
8. 8.🔍 Which is the odd one out? (a) saying your name first (b) camera at eye level (c) muting when not talking (d) eating while on a call
9. 9.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) shout over the noise (d) mute your microphone
10. 10.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) nothing (d) name, number, message
11. 11.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) say no, tell a parent (c) chat for a while (d) tell them your school
12. 12.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
13. 13.📞 Which of these shows good call manners? (a) saying your name first (b) calling late at night (c) eating while on a call (d) hanging up without bye
14. 14.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 112 (c) 123 (d) 100000
15. 15.🔍 Which is the odd one out? (a) speaking clearly (b) hanging up without bye (c) camera at eye level (d) a quiet place for calls
16. 16.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying bye before ending (c) shouting into the phone (d) camera at eye level
17. 17.🔍 Which is the odd one out? (a) hanging up without bye (b) saying bye before ending (c) shouting into the phone (d) side talk during a call
18. 18.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) “Sorry, wrong number.” (c) call again and again (d) hang up silently
19. 19.True or false: “eating while on a call” shows good call manners. (a) False (b) True
20. 20.True or false: “calling late at night” shows poor call manners. (a) True (b) False
21. 21.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
22. 22.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
23. 23.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
24. 24.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
25. 25.📞 Which of these shows good call manners? (a) hanging up without bye (b) speaking clearly (c) camera at the ceiling (d) loud TV behind you
26. 26.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “May I take a message?” (c) hang up at once (d) “Who cares?”
27. 27.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
28. 28.🔍 Which is the odd one out? (a) calling late at night (b) “Is this a good time?” (c) camera at eye level (d) speaking clearly
29. 29.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
30. 30.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
31. 31.🔍 Which is the odd one out? (a) eating while on a call (b) “Is this a good time?” (c) camera at the ceiling (d) side talk during a call
32. 32.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
33. 33.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
34. 34.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) side talk during a call (b) camera at the ceiling (c) camera at eye level (d) hanging up without bye
36. 36.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
37. 37.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
38. 38.📞 Which of these shows good call manners? (a) loud TV behind you (b) side talk during a call (c) muting when not talking (d) eating while on a call
39. 39.📞 Which of these shows good call manners? (a) camera at the ceiling (b) a quiet place for calls (c) shouting into the phone (d) loud TV behind you
40. 40.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners

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