Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 444 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
2. 2.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
3. 3.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) hang up silently (d) “Sorry, wrong number.”
4. 4.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
5. 5.🔍 Which is the odd one out? (a) “Is this a good time?” (b) speaking clearly (c) eating while on a call (d) saying bye before ending
6. 6.📞 Which of these shows good call manners? (a) loud TV behind you (b) shouting into the phone (c) camera at the ceiling (d) muting when not talking
7. 7.📞 Which of these shows good call manners? (a) camera at the ceiling (b) shouting into the phone (c) eating while on a call (d) saying your name first
8. 8.🔍 Which is the odd one out? (a) speaking clearly (b) loud TV behind you (c) camera at the ceiling (d) side talk during a call
9. 9.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
10. 10.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
11. 11.True or false: “saying your name first” shows poor call manners. (a) True (b) False
12. 12.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
13. 13.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
14. 14.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
15. 15.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
16. 16.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
17. 17.📞 Which of these shows good call manners? (a) side talk during a call (b) loud TV behind you (c) saying bye before ending (d) calling late at night
18. 18.📝 Taking a phone message, what must you note? (a) your own mood (b) name, number, message (c) only the time (d) nothing
19. 19.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
20. 20.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
21. 21.🔍 Which is the odd one out? (a) loud TV behind you (b) hanging up without bye (c) eating while on a call (d) saying bye before ending
22. 22.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
23. 23.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
24. 24.📞 Which of these shows poor call manners? (a) muting when not talking (b) eating while on a call (c) saying your name first (d) speaking clearly
25. 25.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
26. 26.🔍 Which is the odd one out? (a) muting when not talking (b) “Is this a good time?” (c) speaking clearly (d) camera at the ceiling
27. 27.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
28. 28.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 112 (c) 100000 (d) 123
29. 29.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “Who cares?” (c) “He’s out. Bye.” (d) “May I take a message?”
30. 30.🔍 Which is the odd one out? (a) loud TV behind you (b) muting when not talking (c) side talk during a call (d) shouting into the phone
31. 31.🔍 Which is the odd one out? (a) a quiet place for calls (b) eating while on a call (c) calling late at night (d) loud TV behind you
32. 32.📞 Which of these shows poor call manners? (a) saying your name first (b) camera at eye level (c) speaking clearly (d) hanging up without bye
33. 33.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) loud TV behind you (d) “Is this a good time?”
34. 34.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) say no, tell a parent (d) tell them the address
35. 35.📞 Which of these shows poor call manners? (a) saying bye before ending (b) saying your name first (c) loud TV behind you (d) muting when not talking
36. 36.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
37. 37.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
38. 38.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
39. 39.📞 Which of these shows poor call manners? (a) muting when not talking (b) side talk during a call (c) saying your name first (d) camera at eye level
40. 40.📞 Which of these shows poor call manners? (a) saying your name first (b) a quiet place for calls (c) “Is this a good time?” (d) calling late at night

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