Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 445 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) shouting into the phone (b) side talk during a call (c) camera at eye level (d) hanging up without bye
2. 2.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
3. 3.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
4. 4.True or false: “camera at eye level” shows good call manners. (a) False (b) True
5. 5.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) chat for a while (d) say no, tell a parent
6. 6.True or false: “side talk during a call” shows good call manners. (a) False (b) True
7. 7.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 123 (d) 112
8. 8.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
9. 9.📞 Which of these shows good call manners? (a) hanging up without bye (b) calling late at night (c) eating while on a call (d) “Is this a good time?”
10. 10.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
11. 11.📞 Which of these shows good call manners? (a) eating while on a call (b) side talk during a call (c) hanging up without bye (d) camera at eye level
12. 12.🔍 Which is the odd one out? (a) muting when not talking (b) side talk during a call (c) camera at the ceiling (d) eating while on a call
13. 13.📞 Which of these shows poor call manners? (a) speaking clearly (b) a quiet place for calls (c) saying bye before ending (d) loud TV behind you
14. 14.True or false: “eating while on a call” shows good call manners. (a) True (b) False
15. 15.🔍 Which is the odd one out? (a) “Is this a good time?” (b) speaking clearly (c) saying your name first (d) camera at the ceiling
16. 16.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
17. 17.🔍 Which is the odd one out? (a) speaking clearly (b) hanging up without bye (c) muting when not talking (d) saying your name first
18. 18.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
19. 19.🔍 Which is the odd one out? (a) shouting into the phone (b) a quiet place for calls (c) muting when not talking (d) saying your name first
20. 20.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
21. 21.🔍 Which is the odd one out? (a) camera at eye level (b) a quiet place for calls (c) side talk during a call (d) muting when not talking
22. 22.🔍 Which is the odd one out? (a) calling late at night (b) shouting into the phone (c) hanging up without bye (d) speaking clearly
23. 23.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
24. 24.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) name, number, message (d) nothing
25. 25.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
26. 26.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
27. 27.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
28. 28.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
29. 29.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
30. 30.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
31. 31.True or false: “saying your name first” shows poor call manners. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) camera at eye level (b) a quiet place for calls (c) saying your name first (d) loud TV behind you
33. 33.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
34. 34.📞 Which of these shows poor call manners? (a) side talk during a call (b) saying bye before ending (c) muting when not talking (d) speaking clearly
35. 35.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
36. 36.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) hang up silently (c) “Sorry, wrong number.” (d) call again and again
37. 37.📞 Which of these shows good call manners? (a) shouting into the phone (b) speaking clearly (c) eating while on a call (d) side talk during a call
38. 38.🔍 Which is the odd one out? (a) eating while on a call (b) muting when not talking (c) “Is this a good time?” (d) saying your name first
39. 39.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
40. 40.🔍 Which is the odd one out? (a) shouting into the phone (b) a quiet place for calls (c) camera at the ceiling (d) calling late at night

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