Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 446 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “eating while on a call” shows good call manners. (a) True (b) False
2. 2.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) shout over the noise (d) mute your microphone
3. 3.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) loud TV behind you (c) muting when not talking (d) a quiet place for calls
4. 4.True or false: “muting when not talking” shows good call manners. (a) False (b) True
5. 5.🔍 Which is the odd one out? (a) muting when not talking (b) saying bye before ending (c) camera at eye level (d) camera at the ceiling
6. 6.📝 Taking a phone message, what must you note? (a) name, number, message (b) your own mood (c) only the time (d) nothing
7. 7.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
8. 8.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at the ceiling (c) a quiet place for calls (d) eating while on a call
9. 9.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
10. 10.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
11. 11.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
12. 12.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) hang up silently (c) “Sorry, wrong number.” (d) call again and again
13. 13.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
14. 14.True or false: “saying your name first” shows poor call manners. (a) False (b) True
15. 15.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
16. 16.🔍 Which is the odd one out? (a) a quiet place for calls (b) side talk during a call (c) saying bye before ending (d) camera at eye level
17. 17.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
18. 18.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
19. 19.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
20. 20.True or false: “camera at eye level” shows good call manners. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) calling late at night (b) saying your name first (c) hanging up without bye (d) camera at the ceiling
22. 22.🔍 Which is the odd one out? (a) loud TV behind you (b) eating while on a call (c) muting when not talking (d) shouting into the phone
23. 23.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
24. 24.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) hang up at once (d) “May I take a message?”
25. 25.📞 Which of these shows poor call manners? (a) camera at eye level (b) muting when not talking (c) camera at the ceiling (d) “Is this a good time?”
26. 26.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
27. 27.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
28. 28.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
29. 29.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
30. 30.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying bye before ending (c) calling late at night (d) camera at eye level
31. 31.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) camera at eye level (c) eating while on a call (d) speaking clearly
32. 32.📞 Which of these shows poor call manners? (a) saying your name first (b) muting when not talking (c) shouting into the phone (d) speaking clearly
33. 33.🔍 Which is the odd one out? (a) saying bye before ending (b) hanging up without bye (c) shouting into the phone (d) calling late at night
34. 34.📞 Which of these shows good call manners? (a) hanging up without bye (b) loud TV behind you (c) side talk during a call (d) camera at eye level
35. 35.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 123 (c) 112 (d) 100000
36. 36.📞 Which of these shows poor call manners? (a) side talk during a call (b) muting when not talking (c) speaking clearly (d) “Is this a good time?”
37. 37.🔍 Which is the odd one out? (a) “Is this a good time?” (b) loud TV behind you (c) shouting into the phone (d) side talk during a call
38. 38.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
39. 39.📞 Which of these shows good call manners? (a) saying bye before ending (b) camera at the ceiling (c) hanging up without bye (d) calling late at night
40. 40.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye

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