Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 447 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) “Is this a good time?” (c) shouting into the phone (d) saying your name first
2. 2.🔍 Which is the odd one out? (a) saying your name first (b) camera at eye level (c) camera at the ceiling (d) speaking clearly
3. 3.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
4. 4.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 999999 (d) 112
5. 5.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) shout over the noise (d) mute your microphone
6. 6.🔍 Which is the odd one out? (a) side talk during a call (b) saying bye before ending (c) hanging up without bye (d) loud TV behind you
7. 7.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
8. 8.🔍 Which is the odd one out? (a) eating while on a call (b) side talk during a call (c) shouting into the phone (d) speaking clearly
9. 9.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
10. 10.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
11. 11.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
12. 12.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
13. 13.📝 Taking a phone message, what must you note? (a) nothing (b) your own mood (c) name, number, message (d) only the time
14. 14.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
15. 15.True or false: “saying your name first” shows good call manners. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) eating while on a call (b) calling late at night (c) camera at eye level (d) side talk during a call
17. 17.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
18. 18.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
19. 19.📞 Which of these shows poor call manners? (a) saying your name first (b) a quiet place for calls (c) camera at eye level (d) eating while on a call
20. 20.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
21. 21.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
22. 22.🔍 Which is the odd one out? (a) hanging up without bye (b) shouting into the phone (c) calling late at night (d) “Is this a good time?”
23. 23.🔍 Which is the odd one out? (a) speaking clearly (b) side talk during a call (c) camera at eye level (d) saying your name first
24. 24.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
25. 25.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
26. 26.📞 Which of these shows poor call manners? (a) saying bye before ending (b) a quiet place for calls (c) calling late at night (d) speaking clearly
27. 27.📞 Which of these shows good call manners? (a) shouting into the phone (b) camera at eye level (c) eating while on a call (d) loud TV behind you
28. 28.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) chat for a while (d) say no, tell a parent
29. 29.🔍 Which is the odd one out? (a) calling late at night (b) a quiet place for calls (c) muting when not talking (d) speaking clearly
30. 30.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
31. 31.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
32. 32.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
33. 33.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
34. 34.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
35. 35.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
36. 36.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
37. 37.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) hanging up without bye (c) camera at eye level (d) speaking clearly
38. 38.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
39. 39.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
40. 40.🔍 Which is the odd one out? (a) camera at the ceiling (b) side talk during a call (c) saying your name first (d) shouting into the phone

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