Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 448 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “eating while on a call” shows good call manners. (a) False (b) True
2. 2.📞 Which of these shows good call manners? (a) eating while on a call (b) calling late at night (c) camera at the ceiling (d) “Is this a good time?”
3. 3.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
4. 4.🔍 Which is the odd one out? (a) saying your name first (b) muting when not talking (c) side talk during a call (d) “Is this a good time?”
5. 5.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
6. 6.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
7. 7.📝 Taking a phone message, what must you note? (a) name, number, message (b) only the time (c) nothing (d) your own mood
8. 8.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
9. 9.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
10. 10.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) tell them your school (d) say no, tell a parent
11. 11.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
12. 12.📞 Which of these shows poor call manners? (a) saying your name first (b) a quiet place for calls (c) camera at eye level (d) eating while on a call
13. 13.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
14. 14.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 123 (c) 112 (d) 100000
15. 15.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) shout over the noise (c) leave the class (d) switch off the screen
16. 16.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
17. 17.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
18. 18.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
19. 19.True or false: “saying your name first” shows poor call manners. (a) True (b) False
20. 20.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
21. 21.🔍 Which is the odd one out? (a) shouting into the phone (b) muting when not talking (c) loud TV behind you (d) hanging up without bye
22. 22.🔍 Which is the odd one out? (a) calling late at night (b) a quiet place for calls (c) loud TV behind you (d) eating while on a call
23. 23.📞 Which of these shows poor call manners? (a) calling late at night (b) a quiet place for calls (c) camera at eye level (d) saying your name first
24. 24.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
25. 25.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
26. 26.📞 Which of these shows good call manners? (a) camera at the ceiling (b) eating while on a call (c) shouting into the phone (d) saying bye before ending
27. 27.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) saying bye before ending (b) calling late at night (c) “Is this a good time?” (d) a quiet place for calls
29. 29.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
30. 30.📞 Which of these shows good call manners? (a) hanging up without bye (b) eating while on a call (c) speaking clearly (d) loud TV behind you
31. 31.🔍 Which is the odd one out? (a) camera at eye level (b) a quiet place for calls (c) camera at the ceiling (d) saying your name first
32. 32.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
33. 33.True or false: “speaking clearly” shows good call manners. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) “Is this a good time?” (b) hanging up without bye (c) a quiet place for calls (d) camera at eye level
35. 35.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
36. 36.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
37. 37.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
38. 38.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
39. 39.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
40. 40.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students