Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 449 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) camera at eye level (b) “Is this a good time?” (c) muting when not talking (d) loud TV behind you
2. 2.True or false: “eating while on a call” shows good call manners. (a) False (b) True
3. 3.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
4. 4.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
5. 5.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
6. 6.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) leave the class (d) mute your microphone
7. 7.True or false: “camera at eye level” shows good call manners. (a) True (b) False
8. 8.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
9. 9.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) say no, tell a parent (d) tell them the address
10. 10.📞 Which of these shows good call manners? (a) hanging up without bye (b) camera at the ceiling (c) muting when not talking (d) eating while on a call
11. 11.🔍 Which is the odd one out? (a) a quiet place for calls (b) side talk during a call (c) eating while on a call (d) camera at the ceiling
12. 12.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
13. 13.True or false: “side talk during a call” shows good call manners. (a) False (b) True
14. 14.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
15. 15.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
16. 16.🔍 Which is the odd one out? (a) saying your name first (b) shouting into the phone (c) muting when not talking (d) saying bye before ending
17. 17.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
18. 18.🔍 Which is the odd one out? (a) muting when not talking (b) saying bye before ending (c) loud TV behind you (d) “Is this a good time?”
19. 19.📞 Which of these shows good call manners? (a) calling late at night (b) saying bye before ending (c) side talk during a call (d) eating while on a call
20. 20.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
21. 21.📞 Which of these shows good call manners? (a) calling late at night (b) loud TV behind you (c) eating while on a call (d) speaking clearly
22. 22.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
23. 23.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) speaking clearly (d) side talk during a call
24. 24.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
25. 25.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) eating while on a call (c) speaking clearly (d) muting when not talking
26. 26.🔍 Which is the odd one out? (a) saying your name first (b) hanging up without bye (c) calling late at night (d) shouting into the phone
27. 27.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
28. 28.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
29. 29.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
30. 30.🔍 Which is the odd one out? (a) camera at eye level (b) eating while on a call (c) muting when not talking (d) speaking clearly
31. 31.True or false: “muting when not talking” shows good call manners. (a) False (b) True
32. 32.📞 Which of these shows good call manners? (a) a quiet place for calls (b) shouting into the phone (c) camera at the ceiling (d) eating while on a call
33. 33.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
34. 34.📞 Which of these shows good call manners? (a) eating while on a call (b) calling late at night (c) side talk during a call (d) saying your name first
35. 35.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
36. 36.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
37. 37.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
38. 38.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
39. 39.📞 Which of these shows poor call manners? (a) muting when not talking (b) camera at the ceiling (c) saying bye before ending (d) a quiet place for calls
40. 40.True or false: “saying your name first” shows poor call manners. (a) True (b) False

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