Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 450 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
2. 2.🔍 Which is the odd one out? (a) camera at the ceiling (b) side talk during a call (c) “Is this a good time?” (d) eating while on a call
3. 3.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
4. 4.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
5. 5.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
6. 6.🔍 Which is the odd one out? (a) camera at eye level (b) speaking clearly (c) muting when not talking (d) side talk during a call
7. 7.📞 Which of these shows poor call manners? (a) muting when not talking (b) hanging up without bye (c) saying your name first (d) speaking clearly
8. 8.🔍 Which is the odd one out? (a) camera at the ceiling (b) loud TV behind you (c) speaking clearly (d) eating while on a call
9. 9.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
10. 10.📞 Which of these shows good call manners? (a) camera at the ceiling (b) saying your name first (c) hanging up without bye (d) shouting into the phone
11. 11.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
12. 12.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
13. 13.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
14. 14.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
15. 15.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
16. 16.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them your school (d) tell them the address
17. 17.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) saying bye before ending (c) muting when not talking (d) “Is this a good time?”
18. 18.📞 Which of these shows good call manners? (a) eating while on a call (b) calling late at night (c) speaking clearly (d) loud TV behind you
19. 19.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) shout over the noise (c) mute your microphone (d) switch off the screen
20. 20.📝 Taking a phone message, what must you note? (a) only the time (b) nothing (c) your own mood (d) name, number, message
21. 21.🔍 Which is the odd one out? (a) “Is this a good time?” (b) shouting into the phone (c) saying bye before ending (d) muting when not talking
22. 22.🚑 In India, which number can you call in any emergency? (a) 123 (b) 112 (c) 100000 (d) 999999
23. 23.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
24. 24.🔍 Which is the odd one out? (a) “Is this a good time?” (b) a quiet place for calls (c) loud TV behind you (d) muting when not talking
25. 25.🔍 Which is the odd one out? (a) saying bye before ending (b) a quiet place for calls (c) saying your name first (d) hanging up without bye
26. 26.🔍 Which is the odd one out? (a) side talk during a call (b) calling late at night (c) camera at the ceiling (d) camera at eye level
27. 27.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
28. 28.📞 Which of these shows good call manners? (a) camera at eye level (b) hanging up without bye (c) eating while on a call (d) shouting into the phone
29. 29.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) a quiet place for calls (c) saying your name first (d) loud TV behind you
30. 30.True or false: “calling late at night” shows good call manners. (a) True (b) False
31. 31.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
32. 32.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
33. 33.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
34. 34.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
35. 35.🔍 Which is the odd one out? (a) shouting into the phone (b) saying your name first (c) camera at the ceiling (d) calling late at night
36. 36.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
37. 37.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
38. 38.🔍 Which is the odd one out? (a) camera at eye level (b) eating while on a call (c) saying bye before ending (d) muting when not talking
39. 39.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
40. 40.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person

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