Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 46 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
2. 2.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
3. 3.📝 Taking a phone message, what must you note? (a) your own mood (b) only the time (c) name, number, message (d) nothing
4. 4.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
5. 5.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
6. 6.🔍 Which is the odd one out? (a) loud TV behind you (b) hanging up without bye (c) eating while on a call (d) saying bye before ending
7. 7.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) switch off the screen (c) leave the class (d) shout over the noise
8. 8.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 999999 (d) 112
9. 9.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
10. 10.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
11. 11.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
12. 12.📞 Which of these shows good call manners? (a) camera at the ceiling (b) muting when not talking (c) loud TV behind you (d) side talk during a call
13. 13.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
14. 14.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while on a call (c) speaking clearly (d) hanging up without bye
15. 15.📞 Which of these shows good call manners? (a) loud TV behind you (b) eating while on a call (c) camera at the ceiling (d) saying your name first
16. 16.📞 Which of these shows poor call manners? (a) speaking clearly (b) “Is this a good time?” (c) saying your name first (d) eating while on a call
17. 17.True or false: “speaking clearly” shows good call manners. (a) False (b) True
18. 18.📞 Which of these shows good call manners? (a) camera at eye level (b) calling late at night (c) eating while on a call (d) loud TV behind you
19. 19.🔍 Which is the odd one out? (a) shouting into the phone (b) a quiet place for calls (c) speaking clearly (d) saying your name first
20. 20.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
21. 21.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
22. 22.True or false: “camera at eye level” shows good call manners. (a) True (b) False
23. 23.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
24. 24.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
25. 25.True or false: “calling late at night” shows poor call manners. (a) True (b) False
26. 26.🔍 Which is the odd one out? (a) loud TV behind you (b) eating while on a call (c) camera at the ceiling (d) “Is this a good time?”
27. 27.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
28. 28.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) side talk during a call (b) shouting into the phone (c) camera at eye level (d) eating while on a call
30. 30.True or false: “calling late at night” shows good call manners. (a) False (b) True
31. 31.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
32. 32.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
33. 33.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) muting when not talking (b) camera at the ceiling (c) “Is this a good time?” (d) saying bye before ending
35. 35.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “He’s out. Bye.” (c) “Who cares?” (d) “May I take a message?”
36. 36.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
37. 37.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
38. 38.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) “Sorry, wrong number.” (d) call again and again
39. 39.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
40. 40.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are

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