Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 451 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying bye before ending (c) hanging up without bye (d) muting when not talking
2. 2.📞 Which of these shows good call manners? (a) shouting into the phone (b) calling late at night (c) side talk during a call (d) camera at eye level
3. 3.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
4. 4.📞 Which of these shows good call manners? (a) muting when not talking (b) eating while on a call (c) hanging up without bye (d) side talk during a call
5. 5.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
6. 6.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
7. 7.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
8. 8.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “May I take a message?” (d) “He’s out. Bye.”
9. 9.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) say no, tell a parent (d) chat for a while
10. 10.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 112 (d) 123
11. 11.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) shout over the noise (d) mute your microphone
12. 12.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) call again and again (c) hang up silently (d) “Who are you?”
13. 13.📞 Which of these shows good call manners? (a) loud TV behind you (b) speaking clearly (c) eating while on a call (d) side talk during a call
14. 14.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
15. 15.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
16. 16.🔍 Which is the odd one out? (a) side talk during a call (b) hanging up without bye (c) saying your name first (d) camera at the ceiling
17. 17.🔍 Which is the odd one out? (a) speaking clearly (b) saying bye before ending (c) saying your name first (d) shouting into the phone
18. 18.🔍 Which is the odd one out? (a) muting when not talking (b) speaking clearly (c) eating while on a call (d) “Is this a good time?”
19. 19.🔍 Which is the odd one out? (a) side talk during a call (b) hanging up without bye (c) muting when not talking (d) shouting into the phone
20. 20.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
21. 21.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
22. 22.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
23. 23.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
24. 24.📞 Which of these shows good call manners? (a) calling late at night (b) shouting into the phone (c) a quiet place for calls (d) hanging up without bye
25. 25.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
26. 26.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
27. 27.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
28. 28.True or false: “speaking clearly” shows good call manners. (a) False (b) True
29. 29.True or false: “calling late at night” shows good call manners. (a) False (b) True
30. 30.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
31. 31.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
32. 32.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) speaking clearly (b) “Is this a good time?” (c) hanging up without bye (d) saying your name first
34. 34.📞 Which of these shows good call manners? (a) shouting into the phone (b) saying your name first (c) eating while on a call (d) calling late at night
35. 35.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying your name first (c) camera at eye level (d) side talk during a call
36. 36.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying bye before ending (c) “Is this a good time?” (d) eating while on a call
37. 37.True or false: “saying your name first” shows good call manners. (a) False (b) True
38. 38.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) name, number, message (d) nothing
39. 39.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) camera at eye level (c) camera at the ceiling (d) saying bye before ending
40. 40.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person

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