Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 452 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
2. 2.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
3. 3.📞 Which of these shows poor call manners? (a) eating while on a call (b) “Is this a good time?” (c) speaking clearly (d) camera at eye level
4. 4.📞 Which of these shows good call manners? (a) eating while on a call (b) hanging up without bye (c) side talk during a call (d) saying bye before ending
5. 5.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
6. 6.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
7. 7.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “He’s out. Bye.” (c) “Who cares?” (d) hang up at once
8. 8.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
9. 9.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
10. 10.True or false: “camera at eye level” shows good call manners. (a) True (b) False
11. 11.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
12. 12.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
13. 13.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
14. 14.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) leave the class (c) mute your microphone (d) switch off the screen
15. 15.📞 Which of these shows poor call manners? (a) shouting into the phone (b) a quiet place for calls (c) saying your name first (d) camera at eye level
16. 16.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 112 (d) 123
17. 17.📞 Which of these shows poor call manners? (a) speaking clearly (b) hanging up without bye (c) camera at eye level (d) muting when not talking
18. 18.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them your school (c) say no, tell a parent (d) tell them the address
19. 19.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
20. 20.🔍 Which is the odd one out? (a) saying your name first (b) saying bye before ending (c) camera at eye level (d) side talk during a call
21. 21.True or false: “saying your name first” shows poor call manners. (a) True (b) False
22. 22.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) hang up silently (d) “Sorry, wrong number.”
23. 23.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
24. 24.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
25. 25.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
26. 26.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) camera at eye level (c) “Is this a good time?” (d) side talk during a call
27. 27.🔍 Which is the odd one out? (a) saying bye before ending (b) speaking clearly (c) a quiet place for calls (d) hanging up without bye
28. 28.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
29. 29.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
30. 30.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
31. 31.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
32. 32.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
33. 33.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
34. 34.🔍 Which is the odd one out? (a) camera at eye level (b) “Is this a good time?” (c) saying bye before ending (d) eating while on a call
35. 35.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
36. 36.📞 Which of these shows good call manners? (a) side talk during a call (b) eating while on a call (c) loud TV behind you (d) muting when not talking
37. 37.📞 Which of these shows good call manners? (a) eating while on a call (b) shouting into the phone (c) calling late at night (d) saying your name first
38. 38.🔍 Which is the odd one out? (a) loud TV behind you (b) saying bye before ending (c) calling late at night (d) camera at the ceiling
39. 39.🔍 Which is the odd one out? (a) camera at the ceiling (b) shouting into the phone (c) calling late at night (d) speaking clearly
40. 40.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners

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