Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 453 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) camera at the ceiling (b) loud TV behind you (c) hanging up without bye (d) speaking clearly
2. 2.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
3. 3.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
4. 4.🔍 Which is the odd one out? (a) hanging up without bye (b) loud TV behind you (c) camera at eye level (d) calling late at night
5. 5.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
6. 6.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
7. 7.🔍 Which is the odd one out? (a) saying bye before ending (b) “Is this a good time?” (c) shouting into the phone (d) muting when not talking
8. 8.📝 Taking a phone message, what must you note? (a) nothing (b) your own mood (c) only the time (d) name, number, message
9. 9.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name first (c) a quiet place for calls (d) side talk during a call
10. 10.True or false: “eating while on a call” shows good call manners. (a) True (b) False
11. 11.📞 Which of these shows good call manners? (a) shouting into the phone (b) calling late at night (c) saying bye before ending (d) camera at the ceiling
12. 12.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
13. 13.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
14. 14.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
15. 15.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
16. 16.🔍 Which is the odd one out? (a) saying bye before ending (b) muting when not talking (c) eating while on a call (d) camera at eye level
17. 17.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) leave the class (c) shout over the noise (d) switch off the screen
18. 18.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
19. 19.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
20. 20.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
21. 21.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
22. 22.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
23. 23.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) “Sorry, wrong number.” (d) hang up silently
24. 24.📞 Which of these shows poor call manners? (a) saying bye before ending (b) camera at eye level (c) “Is this a good time?” (d) shouting into the phone
25. 25.🔍 Which is the odd one out? (a) calling late at night (b) side talk during a call (c) hanging up without bye (d) “Is this a good time?”
26. 26.📞 Which of these shows good call manners? (a) eating while on a call (b) camera at the ceiling (c) muting when not talking (d) hanging up without bye
27. 27.🔍 Which is the odd one out? (a) muting when not talking (b) shouting into the phone (c) loud TV behind you (d) hanging up without bye
28. 28.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
29. 29.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them the address (c) chat for a while (d) tell them your school
30. 30.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
31. 31.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
32. 32.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “May I take a message?” (c) hang up at once (d) “Who cares?”
33. 33.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
34. 34.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
35. 35.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
36. 36.📞 Which of these shows poor call manners? (a) side talk during a call (b) “Is this a good time?” (c) saying bye before ending (d) camera at eye level
37. 37.🔍 Which is the odd one out? (a) muting when not talking (b) camera at eye level (c) loud TV behind you (d) saying bye before ending
38. 38.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
39. 39.🔍 Which is the odd one out? (a) saying bye before ending (b) camera at the ceiling (c) shouting into the phone (d) side talk during a call
40. 40.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True

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