Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 454 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) shouting into the phone (b) loud TV behind you (c) camera at the ceiling (d) camera at eye level
2. 2.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
3. 3.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
4. 4.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying your name first (c) camera at eye level (d) side talk during a call
5. 5.📞 Which of these shows poor call manners? (a) shouting into the phone (b) saying bye before ending (c) saying your name first (d) speaking clearly
6. 6.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 123 (d) 112
7. 7.📞 Which of these shows good call manners? (a) calling late at night (b) saying bye before ending (c) shouting into the phone (d) hanging up without bye
8. 8.🔍 Which is the odd one out? (a) camera at the ceiling (b) speaking clearly (c) side talk during a call (d) shouting into the phone
9. 9.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying your name first (c) muting when not talking (d) eating while on a call
10. 10.📞 Which of these shows poor call manners? (a) muting when not talking (b) a quiet place for calls (c) speaking clearly (d) side talk during a call
11. 11.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
12. 12.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
13. 13.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
14. 14.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) camera at eye level (c) “Is this a good time?” (d) hanging up without bye
15. 15.🔍 Which is the odd one out? (a) saying bye before ending (b) side talk during a call (c) shouting into the phone (d) camera at the ceiling
16. 16.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
17. 17.🔍 Which is the odd one out? (a) camera at eye level (b) “Is this a good time?” (c) loud TV behind you (d) saying your name first
18. 18.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
19. 19.True or false: “saying your name first” shows good call manners. (a) False (b) True
20. 20.📞 Which of these shows good call manners? (a) eating while on a call (b) “Is this a good time?” (c) side talk during a call (d) shouting into the phone
21. 21.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying bye before ending (c) camera at the ceiling (d) camera at eye level
22. 22.🔍 Which is the odd one out? (a) calling late at night (b) “Is this a good time?” (c) eating while on a call (d) side talk during a call
23. 23.🔍 Which is the odd one out? (a) camera at the ceiling (b) “Is this a good time?” (c) saying bye before ending (d) speaking clearly
24. 24.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
25. 25.📞 Which of these shows good call manners? (a) hanging up without bye (b) shouting into the phone (c) muting when not talking (d) camera at the ceiling
26. 26.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
27. 27.📝 Taking a phone message, what must you note? (a) your own mood (b) name, number, message (c) nothing (d) only the time
28. 28.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
29. 29.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
30. 30.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
31. 31.🔍 Which is the odd one out? (a) a quiet place for calls (b) camera at eye level (c) saying your name first (d) eating while on a call
32. 32.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
33. 33.📞 Which of these shows good call manners? (a) camera at the ceiling (b) side talk during a call (c) shouting into the phone (d) saying your name first
34. 34.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
35. 35.True or false: “saying your name first” shows poor call manners. (a) True (b) False
36. 36.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them your school (c) chat for a while (d) tell them the address
37. 37.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
38. 38.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
39. 39.🔍 Which is the odd one out? (a) camera at eye level (b) “Is this a good time?” (c) calling late at night (d) a quiet place for calls
40. 40.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye

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