Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 455 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
2. 2.📞 Which of these shows good call manners? (a) side talk during a call (b) shouting into the phone (c) muting when not talking (d) eating while on a call
3. 3.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them your school (c) tell them the address (d) say no, tell a parent
4. 4.True or false: “calling late at night” shows poor call manners. (a) False (b) True
5. 5.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
6. 6.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
7. 7.📞 Which of these shows poor call manners? (a) shouting into the phone (b) muting when not talking (c) a quiet place for calls (d) “Is this a good time?”
8. 8.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
9. 9.True or false: “muting when not talking” shows good call manners. (a) True (b) False
10. 10.📞 Which of these shows good call manners? (a) side talk during a call (b) eating while on a call (c) camera at eye level (d) shouting into the phone
11. 11.🚑 In India, which number can you call in any emergency? (a) 112 (b) 999999 (c) 100000 (d) 123
12. 12.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying bye before ending (c) camera at eye level (d) camera at the ceiling
13. 13.🔍 Which is the odd one out? (a) hanging up without bye (b) side talk during a call (c) speaking clearly (d) eating while on a call
14. 14.🔍 Which is the odd one out? (a) muting when not talking (b) speaking clearly (c) a quiet place for calls (d) eating while on a call
15. 15.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
16. 16.🔍 Which is the odd one out? (a) hanging up without bye (b) eating while on a call (c) camera at eye level (d) shouting into the phone
17. 17.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
18. 18.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
19. 19.📞 Which of these shows poor call manners? (a) muting when not talking (b) eating while on a call (c) “Is this a good time?” (d) saying bye before ending
20. 20.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) leave the class (c) mute your microphone (d) switch off the screen
21. 21.🔍 Which is the odd one out? (a) a quiet place for calls (b) speaking clearly (c) saying bye before ending (d) calling late at night
22. 22.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
23. 23.True or false: “speaking clearly” shows good call manners. (a) False (b) True
24. 24.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
25. 25.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
26. 26.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
27. 27.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) hanging up without bye (d) speaking clearly
28. 28.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
29. 29.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
30. 30.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
31. 31.📝 Taking a phone message, what must you note? (a) name, number, message (b) nothing (c) only the time (d) your own mood
32. 32.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
33. 33.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “He’s out. Bye.” (c) “Who cares?” (d) hang up at once
34. 34.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
35. 35.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) call again and again (c) hang up silently (d) “Who are you?”
36. 36.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) side talk during a call (c) a quiet place for calls (d) speaking clearly
37. 37.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
38. 38.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
39. 39.📞 Which of these shows good call manners? (a) loud TV behind you (b) speaking clearly (c) camera at the ceiling (d) hanging up without bye
40. 40.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are

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