Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 456 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
2. 2.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “He’s out. Bye.” (c) “Who cares?” (d) hang up at once
3. 3.🔍 Which is the odd one out? (a) side talk during a call (b) “Is this a good time?” (c) shouting into the phone (d) camera at the ceiling
4. 4.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
5. 5.📞 Which of these shows good call manners? (a) saying your name first (b) hanging up without bye (c) camera at the ceiling (d) shouting into the phone
6. 6.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
7. 7.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
8. 8.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
9. 9.📞 Which of these shows good call manners? (a) calling late at night (b) muting when not talking (c) eating while on a call (d) camera at the ceiling
10. 10.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
11. 11.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 123 (c) 112 (d) 100000
12. 12.True or false: “saying your name first” shows good call manners. (a) False (b) True
13. 13.📞 Which of these shows good call manners? (a) camera at the ceiling (b) side talk during a call (c) saying bye before ending (d) loud TV behind you
14. 14.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
15. 15.🔍 Which is the odd one out? (a) camera at eye level (b) speaking clearly (c) saying bye before ending (d) camera at the ceiling
16. 16.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
17. 17.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
18. 18.🔍 Which is the odd one out? (a) hanging up without bye (b) side talk during a call (c) speaking clearly (d) loud TV behind you
19. 19.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) mute your microphone (c) leave the class (d) shout over the noise
20. 20.🔍 Which is the odd one out? (a) speaking clearly (b) loud TV behind you (c) saying bye before ending (d) “Is this a good time?”
21. 21.🔍 Which is the odd one out? (a) saying bye before ending (b) shouting into the phone (c) muting when not talking (d) saying your name first
22. 22.🔍 Which is the odd one out? (a) calling late at night (b) shouting into the phone (c) hanging up without bye (d) saying your name first
23. 23.True or false: “side talk during a call” shows good call manners. (a) False (b) True
24. 24.True or false: “calling late at night” shows poor call manners. (a) False (b) True
25. 25.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
26. 26.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
27. 27.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
28. 28.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
29. 29.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
30. 30.🔍 Which is the odd one out? (a) camera at the ceiling (b) hanging up without bye (c) saying bye before ending (d) shouting into the phone
31. 31.🔍 Which is the odd one out? (a) eating while on a call (b) speaking clearly (c) saying your name first (d) camera at eye level
32. 32.True or false: “saying your name first” shows poor call manners. (a) True (b) False
33. 33.📞 Which of these shows good call manners? (a) calling late at night (b) side talk during a call (c) shouting into the phone (d) “Is this a good time?”
34. 34.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
35. 35.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
36. 36.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
37. 37.📞 Which of these shows good call manners? (a) calling late at night (b) camera at eye level (c) hanging up without bye (d) camera at the ceiling
38. 38.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
39. 39.📞 Which of these shows good call manners? (a) loud TV behind you (b) hanging up without bye (c) eating while on a call (d) speaking clearly
40. 40.📞 Which of these shows poor call manners? (a) eating while on a call (b) muting when not talking (c) saying bye before ending (d) “Is this a good time?”

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