Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 457 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
2. 2.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
3. 3.🔍 Which is the odd one out? (a) saying your name first (b) speaking clearly (c) loud TV behind you (d) “Is this a good time?”
4. 4.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “He’s out. Bye.” (c) “Who cares?” (d) hang up at once
5. 5.🔍 Which is the odd one out? (a) saying your name first (b) calling late at night (c) muting when not talking (d) camera at eye level
6. 6.🔍 Which is the odd one out? (a) speaking clearly (b) camera at the ceiling (c) calling late at night (d) hanging up without bye
7. 7.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
8. 8.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) shouting into the phone (c) “Is this a good time?” (d) camera at eye level
9. 9.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
10. 10.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) tell them your school (d) say no, tell a parent
11. 11.True or false: “saying your name first” shows poor call manners. (a) True (b) False
12. 12.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
13. 13.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
14. 14.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
15. 15.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
16. 16.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
17. 17.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
18. 18.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 112 (d) 999999
19. 19.🔍 Which is the odd one out? (a) a quiet place for calls (b) loud TV behind you (c) side talk during a call (d) eating while on a call
20. 20.📞 Which of these shows good call manners? (a) eating while on a call (b) hanging up without bye (c) saying your name first (d) shouting into the phone
21. 21.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
22. 22.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
23. 23.📞 Which of these shows good call manners? (a) eating while on a call (b) speaking clearly (c) shouting into the phone (d) hanging up without bye
24. 24.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
25. 25.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
26. 26.📞 Which of these shows good call manners? (a) hanging up without bye (b) shouting into the phone (c) loud TV behind you (d) muting when not talking
27. 27.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
28. 28.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
29. 29.True or false: “eating while on a call” shows good call manners. (a) True (b) False
30. 30.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
31. 31.📞 Which of these shows poor call manners? (a) saying bye before ending (b) a quiet place for calls (c) calling late at night (d) “Is this a good time?”
32. 32.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) mute your microphone (c) shout over the noise (d) leave the class
33. 33.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
34. 34.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) saying your name first (c) saying bye before ending (d) camera at eye level
35. 35.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) muting when not talking (b) hanging up without bye (c) eating while on a call (d) side talk during a call
37. 37.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
38. 38.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
39. 39.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
40. 40.True or false: “muting when not talking” shows good call manners. (a) False (b) True

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