Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 458 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
2. 2.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
3. 3.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
4. 4.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) chat for a while (d) say no, tell a parent
5. 5.🔍 Which is the odd one out? (a) speaking clearly (b) calling late at night (c) “Is this a good time?” (d) muting when not talking
6. 6.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
7. 7.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
8. 8.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
9. 9.📞 Which of these shows good call manners? (a) hanging up without bye (b) speaking clearly (c) shouting into the phone (d) camera at the ceiling
10. 10.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
11. 11.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
12. 12.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
13. 13.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
14. 14.📞 Which of these shows poor call manners? (a) saying your name first (b) speaking clearly (c) calling late at night (d) “Is this a good time?”
15. 15.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
16. 16.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
17. 17.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
18. 18.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
19. 19.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
20. 20.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
21. 21.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying your name first (c) saying bye before ending (d) side talk during a call
22. 22.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
23. 23.🚑 In India, which number can you call in any emergency? (a) 112 (b) 999999 (c) 100000 (d) 123
24. 24.🔍 Which is the odd one out? (a) speaking clearly (b) muting when not talking (c) saying bye before ending (d) side talk during a call
25. 25.📞 Which of these shows poor call manners? (a) eating while on a call (b) speaking clearly (c) camera at eye level (d) “Is this a good time?”
26. 26.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) “Is this a good time?” (d) shouting into the phone
27. 27.🔍 Which is the odd one out? (a) saying your name first (b) “Is this a good time?” (c) camera at eye level (d) eating while on a call
28. 28.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
29. 29.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
30. 30.🔍 Which is the odd one out? (a) hanging up without bye (b) a quiet place for calls (c) side talk during a call (d) calling late at night
31. 31.🔍 Which is the odd one out? (a) saying your name first (b) muting when not talking (c) hanging up without bye (d) camera at eye level
32. 32.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
33. 33.📞 Which of these shows good call manners? (a) camera at the ceiling (b) hanging up without bye (c) muting when not talking (d) side talk during a call
34. 34.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
35. 35.📞 Which of these shows good call manners? (a) side talk during a call (b) saying your name first (c) calling late at night (d) eating while on a call
36. 36.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) leave the class (c) switch off the screen (d) shout over the noise
37. 37.📞 Which of these shows poor call manners? (a) saying your name first (b) “Is this a good time?” (c) camera at eye level (d) shouting into the phone
38. 38.📝 Taking a phone message, what must you note? (a) only the time (b) nothing (c) your own mood (d) name, number, message
39. 39.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
40. 40.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called

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