Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 459 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
2. 2.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
3. 3.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
4. 4.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
5. 5.📞 Which of these shows poor call manners? (a) speaking clearly (b) “Is this a good time?” (c) shouting into the phone (d) a quiet place for calls
6. 6.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
7. 7.🔍 Which is the odd one out? (a) speaking clearly (b) muting when not talking (c) a quiet place for calls (d) eating while on a call
8. 8.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) say no, tell a parent (d) tell them your school
9. 9.📞 Which of these shows poor call manners? (a) saying bye before ending (b) camera at eye level (c) “Is this a good time?” (d) eating while on a call
10. 10.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
11. 11.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
12. 12.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
13. 13.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
14. 14.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “Who cares?” (d) “May I take a message?”
15. 15.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
16. 16.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
17. 17.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
18. 18.🔍 Which is the odd one out? (a) camera at the ceiling (b) a quiet place for calls (c) saying bye before ending (d) speaking clearly
19. 19.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
20. 20.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
21. 21.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) leave the class (d) mute your microphone
22. 22.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
23. 23.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
24. 24.🔍 Which is the odd one out? (a) camera at eye level (b) shouting into the phone (c) camera at the ceiling (d) side talk during a call
25. 25.📞 Which of these shows poor call manners? (a) hanging up without bye (b) speaking clearly (c) muting when not talking (d) saying bye before ending
26. 26.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
27. 27.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 999999 (d) 112
28. 28.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) shouting into the phone (b) loud TV behind you (c) speaking clearly (d) hanging up without bye
30. 30.🔍 Which is the odd one out? (a) saying bye before ending (b) “Is this a good time?” (c) saying your name first (d) calling late at night
31. 31.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
32. 32.True or false: “calling late at night” shows good call manners. (a) False (b) True
33. 33.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
34. 34.🔍 Which is the odd one out? (a) “Is this a good time?” (b) hanging up without bye (c) muting when not talking (d) speaking clearly
35. 35.🔍 Which is the odd one out? (a) muting when not talking (b) side talk during a call (c) “Is this a good time?” (d) speaking clearly
36. 36.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
37. 37.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) “Sorry, wrong number.” (d) hang up silently
38. 38.True or false: “side talk during a call” shows good call manners. (a) False (b) True
39. 39.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
40. 40.📞 Which of these shows good call manners? (a) side talk during a call (b) camera at the ceiling (c) hanging up without bye (d) a quiet place for calls

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