Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 460 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
2. 2.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
3. 3.True or false: “saying your name first” shows good call manners. (a) False (b) True
4. 4.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
5. 5.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
6. 6.📞 Which of these shows good call manners? (a) speaking clearly (b) shouting into the phone (c) side talk during a call (d) hanging up without bye
7. 7.🔍 Which is the odd one out? (a) side talk during a call (b) a quiet place for calls (c) hanging up without bye (d) calling late at night
8. 8.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying your name first (c) camera at eye level (d) side talk during a call
9. 9.True or false: “camera at eye level” shows good call manners. (a) True (b) False
10. 10.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
11. 11.🚑 In India, which number can you call in any emergency? (a) 123 (b) 112 (c) 999999 (d) 100000
12. 12.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
13. 13.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
14. 14.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
15. 15.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
16. 16.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
17. 17.📞 Which of these shows good call manners? (a) camera at the ceiling (b) shouting into the phone (c) saying your name first (d) loud TV behind you
18. 18.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
19. 19.🔍 Which is the odd one out? (a) eating while on a call (b) “Is this a good time?” (c) speaking clearly (d) saying your name first
20. 20.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
21. 21.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) shout over the noise (c) leave the class (d) mute your microphone
22. 22.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
23. 23.🔍 Which is the odd one out? (a) loud TV behind you (b) side talk during a call (c) muting when not talking (d) calling late at night
24. 24.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
25. 25.🔍 Which is the odd one out? (a) speaking clearly (b) muting when not talking (c) “Is this a good time?” (d) calling late at night
26. 26.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying your name first (c) muting when not talking (d) side talk during a call
27. 27.🔍 Which is the odd one out? (a) saying your name first (b) hanging up without bye (c) a quiet place for calls (d) saying bye before ending
28. 28.📝 Taking a phone message, what must you note? (a) nothing (b) your own mood (c) only the time (d) name, number, message
29. 29.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
30. 30.📞 Which of these shows poor call manners? (a) saying your name first (b) saying bye before ending (c) loud TV behind you (d) speaking clearly
31. 31.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
32. 32.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
33. 33.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) shouting into the phone (b) calling late at night (c) eating while on a call (d) “Is this a good time?”
35. 35.📞 Which of these shows poor call manners? (a) saying your name first (b) “Is this a good time?” (c) camera at the ceiling (d) camera at eye level
36. 36.📞 Which of these shows good call manners? (a) shouting into the phone (b) camera at the ceiling (c) side talk during a call (d) saying bye before ending
37. 37.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them your school (c) chat for a while (d) tell them the address
38. 38.📞 Which of these shows poor call manners? (a) camera at eye level (b) “Is this a good time?” (c) eating while on a call (d) saying your name first
39. 39.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
40. 40.True or false: “side talk during a call” shows good call manners. (a) False (b) True

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