Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 47 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
2. 2.🔍 Which is the odd one out? (a) shouting into the phone (b) speaking clearly (c) a quiet place for calls (d) “Is this a good time?”
3. 3.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) “Sorry, wrong number.” (d) hang up silently
4. 4.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
5. 5.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
6. 6.📝 Taking a phone message, what must you note? (a) name, number, message (b) your own mood (c) nothing (d) only the time
7. 7.📞 Which of these shows good call manners? (a) camera at eye level (b) calling late at night (c) shouting into the phone (d) camera at the ceiling
8. 8.🔍 Which is the odd one out? (a) shouting into the phone (b) side talk during a call (c) a quiet place for calls (d) calling late at night
9. 9.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
10. 10.🔍 Which is the odd one out? (a) loud TV behind you (b) saying bye before ending (c) hanging up without bye (d) shouting into the phone
11. 11.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 112 (c) 123 (d) 999999
12. 12.📞 Which of these shows poor call manners? (a) muting when not talking (b) “Is this a good time?” (c) calling late at night (d) a quiet place for calls
13. 13.🔍 Which is the odd one out? (a) saying your name first (b) calling late at night (c) hanging up without bye (d) side talk during a call
14. 14.🔍 Which is the odd one out? (a) speaking clearly (b) muting when not talking (c) side talk during a call (d) saying bye before ending
15. 15.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
16. 16.📞 Which of these shows poor call manners? (a) camera at eye level (b) muting when not talking (c) “Is this a good time?” (d) side talk during a call
17. 17.📞 Which of these shows good call manners? (a) eating while on a call (b) camera at the ceiling (c) muting when not talking (d) calling late at night
18. 18.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) shout over the noise (c) mute your microphone (d) leave the class
19. 19.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
20. 20.🔍 Which is the odd one out? (a) camera at the ceiling (b) saying your name first (c) a quiet place for calls (d) speaking clearly
21. 21.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
22. 22.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “May I take a message?” (c) “Who cares?” (d) “He’s out. Bye.”
23. 23.📞 Which of these shows good call manners? (a) eating while on a call (b) loud TV behind you (c) side talk during a call (d) saying your name first
24. 24.📞 Which of these shows good call manners? (a) hanging up without bye (b) eating while on a call (c) a quiet place for calls (d) camera at the ceiling
25. 25.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying bye before ending (c) muting when not talking (d) camera at the ceiling
26. 26.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
27. 27.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
28. 28.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
29. 29.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
30. 30.🔍 Which is the odd one out? (a) saying bye before ending (b) muting when not talking (c) calling late at night (d) camera at eye level
31. 31.🔍 Which is the odd one out? (a) hanging up without bye (b) muting when not talking (c) calling late at night (d) shouting into the phone
32. 32.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
33. 33.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) shouting into the phone (c) eating while on a call (d) hanging up without bye
34. 34.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
35. 35.🔍 Which is the odd one out? (a) “Is this a good time?” (b) eating while on a call (c) muting when not talking (d) speaking clearly
36. 36.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
37. 37.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
38. 38.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
39. 39.🔍 Which is the odd one out? (a) muting when not talking (b) loud TV behind you (c) “Is this a good time?” (d) speaking clearly
40. 40.🔍 Which is the odd one out? (a) saying bye before ending (b) saying your name first (c) a quiet place for calls (d) hanging up without bye

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