Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 461 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) loud TV behind you (b) camera at eye level (c) eating while on a call (d) calling late at night
2. 2.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
3. 3.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
4. 4.🔍 Which is the odd one out? (a) saying bye before ending (b) eating while on a call (c) camera at eye level (d) “Is this a good time?”
5. 5.📞 Which of these shows poor call manners? (a) speaking clearly (b) a quiet place for calls (c) camera at the ceiling (d) muting when not talking
6. 6.📝 Taking a phone message, what must you note? (a) your own mood (b) only the time (c) nothing (d) name, number, message
7. 7.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) say no, tell a parent (c) tell them the address (d) chat for a while
8. 8.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
9. 9.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
10. 10.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “May I take a message?” (c) hang up at once (d) “Who cares?”
11. 11.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
12. 12.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
13. 13.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
14. 14.📞 Which of these shows good call manners? (a) eating while on a call (b) calling late at night (c) loud TV behind you (d) saying bye before ending
15. 15.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
16. 16.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
17. 17.📞 Which of these shows poor call manners? (a) saying bye before ending (b) “Is this a good time?” (c) shouting into the phone (d) a quiet place for calls
18. 18.📞 Which of these shows good call manners? (a) camera at the ceiling (b) eating while on a call (c) loud TV behind you (d) muting when not talking
19. 19.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 112 (d) 999999
20. 20.🔍 Which is the odd one out? (a) camera at eye level (b) saying bye before ending (c) “Is this a good time?” (d) shouting into the phone
21. 21.🔍 Which is the odd one out? (a) side talk during a call (b) saying your name first (c) speaking clearly (d) “Is this a good time?”
22. 22.True or false: “speaking clearly” shows good call manners. (a) False (b) True
23. 23.True or false: “side talk during a call” shows good call manners. (a) True (b) False
24. 24.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
25. 25.🔍 Which is the odd one out? (a) speaking clearly (b) muting when not talking (c) a quiet place for calls (d) hanging up without bye
26. 26.🔍 Which is the odd one out? (a) shouting into the phone (b) a quiet place for calls (c) calling late at night (d) eating while on a call
27. 27.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
28. 28.📞 Which of these shows good call manners? (a) eating while on a call (b) camera at the ceiling (c) loud TV behind you (d) saying your name first
29. 29.🔍 Which is the odd one out? (a) saying bye before ending (b) side talk during a call (c) eating while on a call (d) shouting into the phone
30. 30.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
31. 31.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
32. 32.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) hang up silently (c) call again and again (d) “Who are you?”
33. 33.📞 Which of these shows good call manners? (a) eating while on a call (b) loud TV behind you (c) hanging up without bye (d) camera at eye level
34. 34.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
35. 35.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
36. 36.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
37. 37.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
38. 38.True or false: “calling late at night” shows poor call manners. (a) False (b) True
39. 39.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
40. 40.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) side talk during a call (c) camera at eye level (d) speaking clearly

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