Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 462 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) shouting into the phone (b) muting when not talking (c) saying bye before ending (d) “Is this a good time?”
2. 2.True or false: “speaking clearly” shows good call manners. (a) True (b) False
3. 3.🔍 Which is the odd one out? (a) camera at the ceiling (b) saying bye before ending (c) side talk during a call (d) hanging up without bye
4. 4.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) camera at the ceiling (c) saying bye before ending (d) camera at eye level
5. 5.📞 Which of these shows poor call manners? (a) side talk during a call (b) saying bye before ending (c) “Is this a good time?” (d) muting when not talking
6. 6.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
7. 7.📞 Which of these shows good call manners? (a) camera at the ceiling (b) loud TV behind you (c) shouting into the phone (d) speaking clearly
8. 8.🔍 Which is the odd one out? (a) hanging up without bye (b) eating while on a call (c) a quiet place for calls (d) shouting into the phone
9. 9.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “Who cares?” (c) “He’s out. Bye.” (d) “May I take a message?”
10. 10.🔍 Which is the odd one out? (a) “Is this a good time?” (b) a quiet place for calls (c) side talk during a call (d) saying bye before ending
11. 11.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
12. 12.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) calling late at night (c) camera at eye level (d) speaking clearly
13. 13.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
14. 14.🔍 Which is the odd one out? (a) hanging up without bye (b) shouting into the phone (c) camera at the ceiling (d) camera at eye level
15. 15.📞 Which of these shows good call manners? (a) side talk during a call (b) calling late at night (c) “Is this a good time?” (d) camera at the ceiling
16. 16.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
17. 17.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
18. 18.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) chat for a while (d) say no, tell a parent
19. 19.🔍 Which is the odd one out? (a) muting when not talking (b) calling late at night (c) saying bye before ending (d) a quiet place for calls
20. 20.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
21. 21.📝 Taking a phone message, what must you note? (a) your own mood (b) only the time (c) nothing (d) name, number, message
22. 22.🔍 Which is the odd one out? (a) camera at eye level (b) muting when not talking (c) saying your name first (d) eating while on a call
23. 23.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
24. 24.📞 Which of these shows good call manners? (a) camera at the ceiling (b) calling late at night (c) muting when not talking (d) loud TV behind you
25. 25.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
26. 26.📞 Which of these shows poor call manners? (a) speaking clearly (b) camera at eye level (c) saying your name first (d) hanging up without bye
27. 27.🔍 Which is the odd one out? (a) side talk during a call (b) camera at the ceiling (c) speaking clearly (d) eating while on a call
28. 28.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
29. 29.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
30. 30.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
31. 31.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
32. 32.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
33. 33.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name first (c) saying bye before ending (d) hanging up without bye
35. 35.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
36. 36.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
37. 37.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
38. 38.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
39. 39.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
40. 40.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners

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