Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 463 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) eating while on a call (b) camera at the ceiling (c) shouting into the phone (d) a quiet place for calls
2. 2.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
3. 3.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
4. 4.🔍 Which is the odd one out? (a) camera at eye level (b) eating while on a call (c) speaking clearly (d) “Is this a good time?”
5. 5.🔍 Which is the odd one out? (a) “Is this a good time?” (b) loud TV behind you (c) side talk during a call (d) hanging up without bye
6. 6.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) loud TV behind you (c) speaking clearly (d) saying your name first
7. 7.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) side talk during a call (c) shouting into the phone (d) loud TV behind you
8. 8.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them the address (d) tell them your school
9. 9.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
10. 10.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
11. 11.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
12. 12.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) shout over the noise (c) mute your microphone (d) leave the class
13. 13.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
14. 14.🔍 Which is the odd one out? (a) muting when not talking (b) camera at eye level (c) saying bye before ending (d) calling late at night
15. 15.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while on a call (c) camera at the ceiling (d) saying your name first
16. 16.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) camera at eye level (c) speaking clearly (d) calling late at night
17. 17.📞 Which of these shows good call manners? (a) loud TV behind you (b) speaking clearly (c) hanging up without bye (d) side talk during a call
18. 18.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
19. 19.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
20. 20.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
21. 21.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
22. 22.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
23. 23.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
24. 24.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
25. 25.📝 Taking a phone message, what must you note? (a) your own mood (b) only the time (c) name, number, message (d) nothing
26. 26.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
27. 27.📞 Which of these shows good call manners? (a) hanging up without bye (b) camera at eye level (c) camera at the ceiling (d) eating while on a call
28. 28.🔍 Which is the odd one out? (a) loud TV behind you (b) hanging up without bye (c) muting when not talking (d) calling late at night
29. 29.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) “Sorry, wrong number.” (c) hang up silently (d) call again and again
30. 30.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
31. 31.True or false: “eating while on a call” shows good call manners. (a) False (b) True
32. 32.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
33. 33.🔍 Which is the odd one out? (a) camera at eye level (b) shouting into the phone (c) saying your name first (d) muting when not talking
34. 34.🚑 In India, which number can you call in any emergency? (a) 112 (b) 999999 (c) 100000 (d) 123
35. 35.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
36. 36.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
37. 37.True or false: “camera at eye level” shows good call manners. (a) False (b) True
38. 38.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
39. 39.📞 Which of these shows good call manners? (a) shouting into the phone (b) loud TV behind you (c) saying bye before ending (d) side talk during a call
40. 40.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students