Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 464 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
2. 2.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) shout over the noise (c) mute your microphone (d) leave the class
3. 3.🔍 Which is the odd one out? (a) side talk during a call (b) “Is this a good time?” (c) camera at eye level (d) saying bye before ending
4. 4.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) hang up silently (c) call again and again (d) “Who are you?”
5. 5.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
6. 6.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
7. 7.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 112 (d) 100000
8. 8.🔍 Which is the odd one out? (a) a quiet place for calls (b) shouting into the phone (c) muting when not talking (d) speaking clearly
9. 9.📞 Which of these shows poor call manners? (a) hanging up without bye (b) muting when not talking (c) “Is this a good time?” (d) saying bye before ending
10. 10.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
11. 11.🔍 Which is the odd one out? (a) camera at the ceiling (b) muting when not talking (c) hanging up without bye (d) eating while on a call
12. 12.🔍 Which is the odd one out? (a) camera at eye level (b) calling late at night (c) muting when not talking (d) saying bye before ending
13. 13.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) tell them your school (d) say no, tell a parent
14. 14.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
15. 15.True or false: “eating while on a call” shows good call manners. (a) False (b) True
16. 16.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “May I take a message?” (d) “Who cares?”
17. 17.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
18. 18.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
19. 19.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
20. 20.🔍 Which is the odd one out? (a) camera at the ceiling (b) loud TV behind you (c) eating while on a call (d) camera at eye level
21. 21.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
22. 22.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
23. 23.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
24. 24.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
25. 25.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
26. 26.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
27. 27.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
28. 28.📞 Which of these shows good call manners? (a) side talk during a call (b) eating while on a call (c) camera at the ceiling (d) saying bye before ending
29. 29.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
30. 30.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
31. 31.📞 Which of these shows poor call manners? (a) speaking clearly (b) muting when not talking (c) “Is this a good time?” (d) loud TV behind you
32. 32.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
33. 33.🔍 Which is the odd one out? (a) camera at eye level (b) saying bye before ending (c) hanging up without bye (d) muting when not talking
34. 34.True or false: “calling late at night” shows good call manners. (a) False (b) True
35. 35.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) “Is this a good time?” (c) shouting into the phone (d) muting when not talking
36. 36.🔍 Which is the odd one out? (a) “Is this a good time?” (b) a quiet place for calls (c) muting when not talking (d) camera at the ceiling
37. 37.📞 Which of these shows good call manners? (a) shouting into the phone (b) a quiet place for calls (c) calling late at night (d) eating while on a call
38. 38.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
39. 39.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
40. 40.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person

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