Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 465 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
2. 2.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
3. 3.🔍 Which is the odd one out? (a) calling late at night (b) camera at eye level (c) side talk during a call (d) camera at the ceiling
4. 4.📞 Which of these shows good call manners? (a) side talk during a call (b) speaking clearly (c) loud TV behind you (d) camera at the ceiling
5. 5.📞 Which of these shows poor call manners? (a) muting when not talking (b) shouting into the phone (c) “Is this a good time?” (d) a quiet place for calls
6. 6.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying your name first (c) camera at eye level (d) calling late at night
7. 7.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) say no, tell a parent (d) tell them your school
8. 8.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
9. 9.🔍 Which is the odd one out? (a) speaking clearly (b) side talk during a call (c) camera at eye level (d) muting when not talking
10. 10.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
11. 11.True or false: “calling late at night” shows poor call manners. (a) False (b) True
12. 12.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
13. 13.🔍 Which is the odd one out? (a) shouting into the phone (b) saying bye before ending (c) hanging up without bye (d) loud TV behind you
14. 14.📞 Which of these shows good call manners? (a) shouting into the phone (b) loud TV behind you (c) a quiet place for calls (d) hanging up without bye
15. 15.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
16. 16.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) eating while on a call (c) camera at eye level (d) saying your name first
17. 17.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
18. 18.📞 Which of these shows good call manners? (a) calling late at night (b) camera at the ceiling (c) saying bye before ending (d) shouting into the phone
19. 19.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
20. 20.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
21. 21.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
22. 22.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
23. 23.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) mute your microphone (c) shout over the noise (d) leave the class
24. 24.🔍 Which is the odd one out? (a) saying your name first (b) muting when not talking (c) calling late at night (d) camera at eye level
25. 25.📞 Which of these shows poor call manners? (a) hanging up without bye (b) a quiet place for calls (c) “Is this a good time?” (d) camera at eye level
26. 26.True or false: “muting when not talking” shows good call manners. (a) False (b) True
27. 27.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 112 (d) 123
28. 28.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
29. 29.🔍 Which is the odd one out? (a) muting when not talking (b) eating while on a call (c) hanging up without bye (d) loud TV behind you
30. 30.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
31. 31.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
32. 32.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
33. 33.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
34. 34.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “May I take a message?” (d) “Who cares?”
35. 35.📞 Which of these shows good call manners? (a) eating while on a call (b) camera at the ceiling (c) saying your name first (d) side talk during a call
36. 36.🔍 Which is the odd one out? (a) saying your name first (b) a quiet place for calls (c) speaking clearly (d) camera at the ceiling
37. 37.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
38. 38.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
39. 39.True or false: “saying your name first” shows good call manners. (a) True (b) False
40. 40.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye

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