Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 466 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
2. 2.True or false: “eating while on a call” shows good call manners. (a) False (b) True
3. 3.🔍 Which is the odd one out? (a) camera at the ceiling (b) saying bye before ending (c) a quiet place for calls (d) saying your name first
4. 4.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) leave the class (c) mute your microphone (d) switch off the screen
5. 5.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
6. 6.📞 Which of these shows poor call manners? (a) muting when not talking (b) speaking clearly (c) camera at eye level (d) camera at the ceiling
7. 7.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
8. 8.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
9. 9.📞 Which of these shows poor call manners? (a) speaking clearly (b) “Is this a good time?” (c) saying bye before ending (d) loud TV behind you
10. 10.📝 Taking a phone message, what must you note? (a) only the time (b) name, number, message (c) nothing (d) your own mood
11. 11.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
12. 12.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “He’s out. Bye.” (c) hang up at once (d) “Who cares?”
13. 13.🔍 Which is the odd one out? (a) hanging up without bye (b) saying bye before ending (c) a quiet place for calls (d) saying your name first
14. 14.🔍 Which is the odd one out? (a) “Is this a good time?” (b) muting when not talking (c) shouting into the phone (d) camera at eye level
15. 15.📞 Which of these shows good call manners? (a) shouting into the phone (b) side talk during a call (c) saying your name first (d) loud TV behind you
16. 16.🔍 Which is the odd one out? (a) hanging up without bye (b) side talk during a call (c) camera at the ceiling (d) muting when not talking
17. 17.📞 Which of these shows good call manners? (a) hanging up without bye (b) eating while on a call (c) loud TV behind you (d) “Is this a good time?”
18. 18.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
19. 19.True or false: “saying your name first” shows poor call manners. (a) True (b) False
20. 20.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) say no, tell a parent (d) tell them the address
21. 21.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
22. 22.📞 Which of these shows good call manners? (a) side talk during a call (b) camera at the ceiling (c) eating while on a call (d) speaking clearly
23. 23.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
24. 24.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
25. 25.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Sorry, wrong number.” (c) “Who are you?” (d) call again and again
26. 26.🔍 Which is the odd one out? (a) camera at eye level (b) saying bye before ending (c) loud TV behind you (d) saying your name first
27. 27.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
28. 28.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
29. 29.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
30. 30.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
31. 31.📞 Which of these shows poor call manners? (a) hanging up without bye (b) speaking clearly (c) “Is this a good time?” (d) camera at eye level
32. 32.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
33. 33.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
34. 34.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while on a call (c) speaking clearly (d) side talk during a call
35. 35.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
36. 36.📞 Which of these shows poor call manners? (a) calling late at night (b) saying your name first (c) camera at eye level (d) saying bye before ending
37. 37.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
38. 38.True or false: “calling late at night” shows poor call manners. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) speaking clearly (b) side talk during a call (c) a quiet place for calls (d) “Is this a good time?”
40. 40.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners

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