Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 467 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
2. 2.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) say no, tell a parent (d) tell them the address
3. 3.🚑 In India, which number can you call in any emergency? (a) 123 (b) 112 (c) 100000 (d) 999999
4. 4.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
5. 5.📞 Which of these shows poor call manners? (a) shouting into the phone (b) muting when not talking (c) saying your name first (d) speaking clearly
6. 6.📞 Which of these shows good call manners? (a) eating while on a call (b) muting when not talking (c) side talk during a call (d) loud TV behind you
7. 7.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
8. 8.True or false: “saying your name first” shows poor call manners. (a) False (b) True
9. 9.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
10. 10.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
11. 11.📞 Which of these shows good call manners? (a) hanging up without bye (b) calling late at night (c) loud TV behind you (d) a quiet place for calls
12. 12.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
13. 13.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
14. 14.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
15. 15.📞 Which of these shows good call manners? (a) loud TV behind you (b) “Is this a good time?” (c) calling late at night (d) shouting into the phone
16. 16.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
17. 17.🔍 Which is the odd one out? (a) side talk during a call (b) hanging up without bye (c) eating while on a call (d) “Is this a good time?”
18. 18.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
19. 19.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
20. 20.🔍 Which is the odd one out? (a) side talk during a call (b) shouting into the phone (c) calling late at night (d) camera at eye level
21. 21.🔍 Which is the odd one out? (a) saying your name first (b) a quiet place for calls (c) “Is this a good time?” (d) shouting into the phone
22. 22.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
23. 23.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
24. 24.True or false: “muting when not talking” shows good call manners. (a) True (b) False
25. 25.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) leave the class (c) mute your microphone (d) switch off the screen
26. 26.📞 Which of these shows poor call manners? (a) camera at eye level (b) side talk during a call (c) saying your name first (d) saying bye before ending
27. 27.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
28. 28.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
29. 29.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
30. 30.🔍 Which is the odd one out? (a) hanging up without bye (b) saying your name first (c) camera at the ceiling (d) calling late at night
31. 31.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
32. 32.📞 Which of these shows good call manners? (a) calling late at night (b) camera at the ceiling (c) camera at eye level (d) eating while on a call
33. 33.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) call again and again (c) hang up silently (d) “Who are you?”
34. 34.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “May I take a message?” (c) “He’s out. Bye.” (d) “Who cares?”
35. 35.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
36. 36.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
37. 37.🔍 Which is the odd one out? (a) calling late at night (b) muting when not talking (c) saying bye before ending (d) saying your name first
38. 38.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
39. 39.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
40. 40.True or false: “camera at eye level” shows good call manners. (a) True (b) False

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