Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 468 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “saying your name first” shows good call manners. (a) False (b) True
2. 2.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) tell them your school (d) say no, tell a parent
3. 3.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
4. 4.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
5. 5.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
6. 6.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Sorry, wrong number.” (c) “Who are you?” (d) hang up silently
7. 7.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) hang up at once (d) “May I take a message?”
8. 8.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
9. 9.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying your name first (c) shouting into the phone (d) muting when not talking
10. 10.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
11. 11.🔍 Which is the odd one out? (a) saying bye before ending (b) speaking clearly (c) calling late at night (d) “Is this a good time?”
12. 12.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
13. 13.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
14. 14.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
15. 15.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
16. 16.🚑 In India, which number can you call in any emergency? (a) 123 (b) 112 (c) 100000 (d) 999999
17. 17.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
18. 18.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) camera at the ceiling (c) muting when not talking (d) speaking clearly
19. 19.📞 Which of these shows poor call manners? (a) eating while on a call (b) saying your name first (c) saying bye before ending (d) a quiet place for calls
20. 20.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
21. 21.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
22. 22.📞 Which of these shows good call manners? (a) eating while on a call (b) side talk during a call (c) speaking clearly (d) loud TV behind you
23. 23.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
24. 24.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while on a call (c) side talk during a call (d) a quiet place for calls
25. 25.📞 Which of these shows good call manners? (a) shouting into the phone (b) muting when not talking (c) hanging up without bye (d) loud TV behind you
26. 26.📝 Taking a phone message, what must you note? (a) only the time (b) nothing (c) your own mood (d) name, number, message
27. 27.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
28. 28.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
29. 29.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
30. 30.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
31. 31.📞 Which of these shows good call manners? (a) loud TV behind you (b) saying bye before ending (c) hanging up without bye (d) side talk during a call
32. 32.🔍 Which is the odd one out? (a) saying bye before ending (b) eating while on a call (c) saying your name first (d) “Is this a good time?”
33. 33.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) shout over the noise (d) mute your microphone
34. 34.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
35. 35.🔍 Which is the odd one out? (a) loud TV behind you (b) eating while on a call (c) muting when not talking (d) camera at the ceiling
36. 36.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
37. 37.True or false: “speaking clearly” shows good call manners. (a) False (b) True
38. 38.📞 Which of these shows good call manners? (a) loud TV behind you (b) camera at the ceiling (c) shouting into the phone (d) “Is this a good time?”
39. 39.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
40. 40.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students