Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 469 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) a quiet place for calls (b) loud TV behind you (c) camera at eye level (d) speaking clearly
2. 2.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
3. 3.📞 Which of these shows good call manners? (a) shouting into the phone (b) loud TV behind you (c) eating while on a call (d) muting when not talking
4. 4.📞 Which of these shows good call manners? (a) side talk during a call (b) calling late at night (c) camera at the ceiling (d) saying your name first
5. 5.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
6. 6.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 123 (c) 112 (d) 100000
7. 7.True or false: “saying your name first” shows poor call manners. (a) False (b) True
8. 8.🔍 Which is the odd one out? (a) eating while on a call (b) side talk during a call (c) muting when not talking (d) loud TV behind you
9. 9.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) hang up silently (c) “Who are you?” (d) call again and again
10. 10.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
11. 11.📝 Taking a phone message, what must you note? (a) your own mood (b) nothing (c) only the time (d) name, number, message
12. 12.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
13. 13.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “May I take a message?” (c) “Who cares?” (d) hang up at once
14. 14.📞 Which of these shows poor call manners? (a) saying bye before ending (b) a quiet place for calls (c) hanging up without bye (d) muting when not talking
15. 15.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
16. 16.🔍 Which is the odd one out? (a) “Is this a good time?” (b) eating while on a call (c) speaking clearly (d) saying bye before ending
17. 17.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
18. 18.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
19. 19.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
20. 20.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
21. 21.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) chat for a while (d) say no, tell a parent
22. 22.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
23. 23.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
24. 24.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
25. 25.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) switch off the screen (c) leave the class (d) shout over the noise
26. 26.True or false: “speaking clearly” shows good call manners. (a) False (b) True
27. 27.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
28. 28.True or false: “muting when not talking” shows good call manners. (a) True (b) False
29. 29.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
30. 30.True or false: “eating while on a call” shows good call manners. (a) True (b) False
31. 31.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
32. 32.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
33. 33.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
34. 34.📞 Which of these shows good call manners? (a) calling late at night (b) saying bye before ending (c) shouting into the phone (d) camera at the ceiling
35. 35.📞 Which of these shows poor call manners? (a) saying bye before ending (b) side talk during a call (c) a quiet place for calls (d) “Is this a good time?”
36. 36.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
37. 37.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
38. 38.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
39. 39.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
40. 40.True or false: “side talk during a call” shows poor call manners. (a) True (b) False

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