Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 470 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
2. 2.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up without bye (c) side talk during a call (d) a quiet place for calls
3. 3.📞 Which of these shows poor call manners? (a) muting when not talking (b) loud TV behind you (c) camera at eye level (d) speaking clearly
4. 4.📞 Which of these shows good call manners? (a) calling late at night (b) side talk during a call (c) loud TV behind you (d) saying your name first
5. 5.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
6. 6.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
7. 7.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
8. 8.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
9. 9.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
10. 10.🔍 Which is the odd one out? (a) muting when not talking (b) speaking clearly (c) a quiet place for calls (d) camera at the ceiling
11. 11.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
12. 12.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
13. 13.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
14. 14.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
15. 15.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
16. 16.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) “Sorry, wrong number.” (c) call again and again (d) hang up silently
17. 17.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
18. 18.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “Who cares?” (c) “May I take a message?” (d) “He’s out. Bye.”
19. 19.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
20. 20.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
21. 21.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
22. 22.📞 Which of these shows poor call manners? (a) hanging up without bye (b) camera at eye level (c) muting when not talking (d) a quiet place for calls
23. 23.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
24. 24.🔍 Which is the odd one out? (a) calling late at night (b) speaking clearly (c) camera at the ceiling (d) loud TV behind you
25. 25.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
26. 26.🔍 Which is the odd one out? (a) hanging up without bye (b) shouting into the phone (c) saying your name first (d) loud TV behind you
27. 27.🔍 Which is the odd one out? (a) saying your name first (b) calling late at night (c) speaking clearly (d) muting when not talking
28. 28.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
29. 29.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
30. 30.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
31. 31.True or false: “muting when not talking” shows good call manners. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) a quiet place for calls (b) camera at eye level (c) loud TV behind you (d) speaking clearly
33. 33.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
34. 34.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
35. 35.📞 Which of these shows good call manners? (a) side talk during a call (b) loud TV behind you (c) camera at the ceiling (d) “Is this a good time?”
36. 36.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
37. 37.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
38. 38.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
39. 39.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
40. 40.📝 Taking a phone message, what must you note? (a) only the time (b) nothing (c) name, number, message (d) your own mood

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