Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 48 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
2. 2.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
3. 3.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
4. 4.True or false: “calling late at night” shows poor call manners. (a) True (b) False
5. 5.🔍 Which is the odd one out? (a) saying your name first (b) speaking clearly (c) camera at eye level (d) loud TV behind you
6. 6.🔍 Which is the odd one out? (a) calling late at night (b) shouting into the phone (c) muting when not talking (d) eating while on a call
7. 7.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them the address (d) tell them your school
8. 8.📞 Which of these shows poor call manners? (a) speaking clearly (b) side talk during a call (c) “Is this a good time?” (d) muting when not talking
9. 9.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
10. 10.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Sorry, wrong number.” (d) “Who are you?”
11. 11.📝 Taking a phone message, what must you note? (a) name, number, message (b) only the time (c) nothing (d) your own mood
12. 12.📞 Which of these shows poor call manners? (a) muting when not talking (b) camera at the ceiling (c) saying your name first (d) saying bye before ending
13. 13.📞 Which of these shows poor call manners? (a) saying bye before ending (b) muting when not talking (c) camera at eye level (d) loud TV behind you
14. 14.📞 Which of these shows good call manners? (a) hanging up without bye (b) side talk during a call (c) eating while on a call (d) saying bye before ending
15. 15.🔍 Which is the odd one out? (a) side talk during a call (b) saying your name first (c) shouting into the phone (d) camera at the ceiling
16. 16.🔍 Which is the odd one out? (a) camera at eye level (b) “Is this a good time?” (c) muting when not talking (d) hanging up without bye
17. 17.🔍 Which is the odd one out? (a) speaking clearly (b) loud TV behind you (c) camera at the ceiling (d) eating while on a call
18. 18.🔍 Which is the odd one out? (a) hanging up without bye (b) calling late at night (c) saying bye before ending (d) eating while on a call
19. 19.🔍 Which is the odd one out? (a) hanging up without bye (b) calling late at night (c) camera at the ceiling (d) a quiet place for calls
20. 20.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
21. 21.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
22. 22.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying bye before ending (c) eating while on a call (d) camera at eye level
23. 23.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
24. 24.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
25. 25.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) shout over the noise (c) switch off the screen (d) leave the class
26. 26.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) a quiet place for calls (b) “Is this a good time?” (c) muting when not talking (d) camera at the ceiling
28. 28.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) hang up at once (d) “May I take a message?”
29. 29.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
30. 30.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
31. 31.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
32. 32.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
33. 33.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
34. 34.True or false: “calling late at night” shows good call manners. (a) False (b) True
35. 35.📞 Which of these shows good call manners? (a) hanging up without bye (b) calling late at night (c) “Is this a good time?” (d) shouting into the phone
36. 36.📞 Which of these shows poor call manners? (a) saying your name first (b) a quiet place for calls (c) calling late at night (d) “Is this a good time?”
37. 37.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
38. 38.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 100000 (d) 112
39. 39.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
40. 40.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer

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