Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 473 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
2. 2.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) say no, tell a parent (d) tell them your school
3. 3.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
4. 4.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying bye before ending (c) speaking clearly (d) loud TV behind you
5. 5.📞 Which of these shows good call manners? (a) shouting into the phone (b) eating while on a call (c) loud TV behind you (d) “Is this a good time?”
6. 6.🔍 Which is the odd one out? (a) saying bye before ending (b) eating while on a call (c) camera at the ceiling (d) loud TV behind you
7. 7.🔍 Which is the odd one out? (a) speaking clearly (b) hanging up without bye (c) calling late at night (d) eating while on a call
8. 8.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
9. 9.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
10. 10.📞 Which of these shows poor call manners? (a) saying bye before ending (b) a quiet place for calls (c) side talk during a call (d) “Is this a good time?”
11. 11.🚑 In India, which number can you call in any emergency? (a) 123 (b) 100000 (c) 112 (d) 999999
12. 12.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
13. 13.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
14. 14.True or false: “eating while on a call” shows good call manners. (a) False (b) True
15. 15.True or false: “calling late at night” shows poor call manners. (a) False (b) True
16. 16.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
17. 17.🔍 Which is the odd one out? (a) calling late at night (b) hanging up without bye (c) “Is this a good time?” (d) loud TV behind you
18. 18.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “He’s out. Bye.” (d) “May I take a message?”
19. 19.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
20. 20.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
21. 21.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
22. 22.📞 Which of these shows good call manners? (a) hanging up without bye (b) calling late at night (c) camera at eye level (d) loud TV behind you
23. 23.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
24. 24.🔍 Which is the odd one out? (a) muting when not talking (b) side talk during a call (c) loud TV behind you (d) eating while on a call
25. 25.True or false: “calling late at night” shows good call manners. (a) True (b) False
26. 26.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) nothing (d) name, number, message
27. 27.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
28. 28.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
29. 29.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Sorry, wrong number.” (c) “Who are you?” (d) hang up silently
30. 30.🔍 Which is the odd one out? (a) speaking clearly (b) camera at eye level (c) muting when not talking (d) side talk during a call
31. 31.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
32. 32.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
33. 33.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
34. 34.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
35. 35.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
36. 36.📞 Which of these shows good call manners? (a) loud TV behind you (b) hanging up without bye (c) a quiet place for calls (d) camera at the ceiling
37. 37.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
38. 38.🔍 Which is the odd one out? (a) speaking clearly (b) hanging up without bye (c) camera at eye level (d) muting when not talking
39. 39.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
40. 40.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person

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