Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 474 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) speaking clearly (b) hanging up without bye (c) muting when not talking (d) saying your name first
2. 2.🔍 Which is the odd one out? (a) camera at eye level (b) a quiet place for calls (c) saying your name first (d) loud TV behind you
3. 3.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
4. 4.🔍 Which is the odd one out? (a) saying your name first (b) shouting into the phone (c) eating while on a call (d) hanging up without bye
5. 5.True or false: “saying your name first” shows poor call manners. (a) False (b) True
6. 6.📞 Which of these shows poor call manners? (a) loud TV behind you (b) saying your name first (c) “Is this a good time?” (d) saying bye before ending
7. 7.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
8. 8.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
9. 9.🔍 Which is the odd one out? (a) speaking clearly (b) camera at eye level (c) shouting into the phone (d) a quiet place for calls
10. 10.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) chat for a while (d) say no, tell a parent
11. 11.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) mute your microphone (c) leave the class (d) switch off the screen
12. 12.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
13. 13.🔍 Which is the odd one out? (a) side talk during a call (b) eating while on a call (c) camera at the ceiling (d) camera at eye level
14. 14.📞 Which of these shows good call manners? (a) side talk during a call (b) saying your name first (c) calling late at night (d) camera at the ceiling
15. 15.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
16. 16.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
17. 17.📝 Taking a phone message, what must you note? (a) your own mood (b) only the time (c) nothing (d) name, number, message
18. 18.📞 Which of these shows good call manners? (a) loud TV behind you (b) calling late at night (c) saying bye before ending (d) shouting into the phone
19. 19.True or false: “side talk during a call” shows good call manners. (a) False (b) True
20. 20.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
21. 21.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 999999 (d) 112
22. 22.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
23. 23.📞 Which of these shows good call manners? (a) eating while on a call (b) side talk during a call (c) loud TV behind you (d) muting when not talking
24. 24.True or false: “speaking clearly” shows good call manners. (a) True (b) False
25. 25.🔍 Which is the odd one out? (a) camera at the ceiling (b) calling late at night (c) muting when not talking (d) shouting into the phone
26. 26.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
27. 27.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
28. 28.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) eating while on a call (b) saying your name first (c) a quiet place for calls (d) speaking clearly
30. 30.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
31. 31.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “May I take a message?” (c) hang up at once (d) “Who cares?”
32. 32.🔍 Which is the odd one out? (a) saying your name first (b) camera at eye level (c) a quiet place for calls (d) camera at the ceiling
33. 33.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) “Who are you?” (c) call again and again (d) hang up silently
34. 34.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
35. 35.📞 Which of these shows poor call manners? (a) calling late at night (b) a quiet place for calls (c) “Is this a good time?” (d) speaking clearly
36. 36.True or false: “calling late at night” shows poor call manners. (a) False (b) True
37. 37.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
38. 38.🔍 Which is the odd one out? (a) side talk during a call (b) a quiet place for calls (c) saying your name first (d) muting when not talking
39. 39.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
40. 40.📞 Which of these shows good call manners? (a) eating while on a call (b) calling late at night (c) loud TV behind you (d) a quiet place for calls

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