Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 475 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) speaking clearly (b) shouting into the phone (c) saying bye before ending (d) a quiet place for calls
2. 2.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
3. 3.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
4. 4.🔍 Which is the odd one out? (a) hanging up without bye (b) “Is this a good time?” (c) saying your name first (d) muting when not talking
5. 5.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) speaking clearly (c) side talk during a call (d) saying your name first
6. 6.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
7. 7.📝 Taking a phone message, what must you note? (a) your own mood (b) name, number, message (c) nothing (d) only the time
8. 8.🔍 Which is the odd one out? (a) camera at eye level (b) speaking clearly (c) eating while on a call (d) saying bye before ending
9. 9.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) leave the class (c) shout over the noise (d) switch off the screen
10. 10.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
11. 11.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
12. 12.🔍 Which is the odd one out? (a) saying your name first (b) hanging up without bye (c) camera at the ceiling (d) eating while on a call
13. 13.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them the address (d) tell them your school
14. 14.🔍 Which is the odd one out? (a) eating while on a call (b) hanging up without bye (c) muting when not talking (d) side talk during a call
15. 15.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
16. 16.📞 Which of these shows good call manners? (a) shouting into the phone (b) muting when not talking (c) camera at the ceiling (d) calling late at night
17. 17.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
18. 18.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
19. 19.📞 Which of these shows good call manners? (a) side talk during a call (b) shouting into the phone (c) camera at eye level (d) hanging up without bye
20. 20.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
21. 21.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
22. 22.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
23. 23.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
24. 24.📞 Which of these shows good call manners? (a) hanging up without bye (b) saying bye before ending (c) eating while on a call (d) camera at the ceiling
25. 25.📞 Which of these shows good call manners? (a) speaking clearly (b) calling late at night (c) side talk during a call (d) eating while on a call
26. 26.🔍 Which is the odd one out? (a) shouting into the phone (b) saying bye before ending (c) camera at eye level (d) speaking clearly
27. 27.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while on a call (c) speaking clearly (d) camera at the ceiling
28. 28.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
29. 29.🔍 Which is the odd one out? (a) saying your name first (b) muting when not talking (c) camera at the ceiling (d) a quiet place for calls
30. 30.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
31. 31.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
32. 32.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
33. 33.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
34. 34.🔍 Which is the odd one out? (a) side talk during a call (b) loud TV behind you (c) eating while on a call (d) “Is this a good time?”
35. 35.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
36. 36.True or false: “calling late at night” shows good call manners. (a) True (b) False
37. 37.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
38. 38.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) hang up silently (c) call again and again (d) “Who are you?”
39. 39.📞 Which of these shows good call manners? (a) shouting into the phone (b) saying your name first (c) camera at the ceiling (d) side talk during a call
40. 40.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer

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