Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 478 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📝 Taking a phone message, what must you note? (a) nothing (b) your own mood (c) only the time (d) name, number, message
2. 2.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
3. 3.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) say no, tell a parent (d) tell them your school
4. 4.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
5. 5.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
6. 6.🔍 Which is the odd one out? (a) shouting into the phone (b) calling late at night (c) saying your name first (d) hanging up without bye
7. 7.🚑 In India, which number can you call in any emergency? (a) 112 (b) 999999 (c) 123 (d) 100000
8. 8.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
9. 9.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) “Sorry, wrong number.” (d) call again and again
10. 10.📞 Which of these shows poor call manners? (a) muting when not talking (b) speaking clearly (c) saying bye before ending (d) eating while on a call
11. 11.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
12. 12.🔍 Which is the odd one out? (a) saying bye before ending (b) camera at eye level (c) muting when not talking (d) eating while on a call
13. 13.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
14. 14.🔍 Which is the odd one out? (a) saying bye before ending (b) speaking clearly (c) a quiet place for calls (d) hanging up without bye
15. 15.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
16. 16.🔍 Which is the odd one out? (a) calling late at night (b) shouting into the phone (c) saying bye before ending (d) eating while on a call
17. 17.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) muting when not talking (b) loud TV behind you (c) camera at the ceiling (d) shouting into the phone
19. 19.True or false: “saying your name first” shows good call manners. (a) True (b) False
20. 20.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
21. 21.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
22. 22.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
23. 23.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) leave the class (c) shout over the noise (d) switch off the screen
24. 24.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
25. 25.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
26. 26.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
27. 27.📞 Which of these shows poor call manners? (a) shouting into the phone (b) saying bye before ending (c) muting when not talking (d) saying your name first
28. 28.📞 Which of these shows good call manners? (a) a quiet place for calls (b) eating while on a call (c) shouting into the phone (d) hanging up without bye
29. 29.True or false: “calling late at night” shows good call manners. (a) True (b) False
30. 30.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
31. 31.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
32. 32.🔍 Which is the odd one out? (a) speaking clearly (b) eating while on a call (c) hanging up without bye (d) camera at the ceiling
33. 33.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
34. 34.📞 Which of these shows poor call manners? (a) camera at eye level (b) speaking clearly (c) a quiet place for calls (d) side talk during a call
35. 35.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) loud TV behind you (c) eating while on a call (d) camera at the ceiling
36. 36.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
37. 37.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
38. 38.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
39. 39.📞 Which of these shows good call manners? (a) eating while on a call (b) camera at the ceiling (c) side talk during a call (d) saying bye before ending
40. 40.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners

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