Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 479 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) muting when not talking (b) camera at the ceiling (c) side talk during a call (d) calling late at night
2. 2.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) say no, tell a parent (c) chat for a while (d) tell them your school
3. 3.🔍 Which is the odd one out? (a) eating while on a call (b) camera at the ceiling (c) calling late at night (d) speaking clearly
4. 4.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
5. 5.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
6. 6.🔍 Which is the odd one out? (a) speaking clearly (b) camera at the ceiling (c) saying bye before ending (d) camera at eye level
7. 7.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
8. 8.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
9. 9.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
10. 10.📞 Which of these shows poor call manners? (a) muting when not talking (b) a quiet place for calls (c) calling late at night (d) “Is this a good time?”
11. 11.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
12. 12.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
13. 13.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
14. 14.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
15. 15.🔍 Which is the odd one out? (a) eating while on a call (b) side talk during a call (c) camera at eye level (d) shouting into the phone
16. 16.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) shout over the noise (c) leave the class (d) switch off the screen
17. 17.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
18. 18.True or false: “side talk during a call” shows good call manners. (a) False (b) True
19. 19.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) hang up silently (c) call again and again (d) “Who are you?”
20. 20.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
21. 21.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
22. 22.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
23. 23.📞 Which of these shows good call manners? (a) saying bye before ending (b) loud TV behind you (c) shouting into the phone (d) calling late at night
24. 24.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
25. 25.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
26. 26.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
27. 27.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
28. 28.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
29. 29.📞 Which of these shows good call manners? (a) eating while on a call (b) shouting into the phone (c) calling late at night (d) camera at eye level
30. 30.🔍 Which is the odd one out? (a) camera at the ceiling (b) side talk during a call (c) shouting into the phone (d) a quiet place for calls
31. 31.🔍 Which is the odd one out? (a) camera at the ceiling (b) saying your name first (c) eating while on a call (d) loud TV behind you
32. 32.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
33. 33.📝 Taking a phone message, what must you note? (a) nothing (b) only the time (c) name, number, message (d) your own mood
34. 34.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
35. 35.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
36. 36.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
37. 37.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) loud TV behind you (b) muting when not talking (c) shouting into the phone (d) calling late at night
39. 39.True or false: “eating while on a call” shows good call manners. (a) False (b) True
40. 40.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “Who cares?” (c) “He’s out. Bye.” (d) “May I take a message?”

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