Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 480 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) eating while on a call (b) loud TV behind you (c) camera at the ceiling (d) speaking clearly
2. 2.📞 Which of these shows good call manners? (a) saying bye before ending (b) side talk during a call (c) eating while on a call (d) shouting into the phone
3. 3.🔍 Which is the odd one out? (a) calling late at night (b) camera at eye level (c) saying bye before ending (d) saying your name first
4. 4.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
5. 5.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 123 (d) 112
6. 6.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
7. 7.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
8. 8.📞 Which of these shows good call manners? (a) calling late at night (b) camera at eye level (c) loud TV behind you (d) side talk during a call
9. 9.📞 Which of these shows good call manners? (a) eating while on a call (b) calling late at night (c) shouting into the phone (d) saying your name first
10. 10.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
11. 11.🔍 Which is the odd one out? (a) hanging up without bye (b) calling late at night (c) muting when not talking (d) eating while on a call
12. 12.True or false: “speaking clearly” shows good call manners. (a) False (b) True
13. 13.🔍 Which is the odd one out? (a) calling late at night (b) side talk during a call (c) shouting into the phone (d) camera at eye level
14. 14.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
15. 15.🔍 Which is the odd one out? (a) saying bye before ending (b) hanging up without bye (c) a quiet place for calls (d) “Is this a good time?”
16. 16.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
17. 17.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Sorry, wrong number.” (c) “Who are you?” (d) call again and again
18. 18.🔍 Which is the odd one out? (a) saying your name first (b) side talk during a call (c) speaking clearly (d) “Is this a good time?”
19. 19.🔍 Which is the odd one out? (a) camera at the ceiling (b) side talk during a call (c) shouting into the phone (d) a quiet place for calls
20. 20.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
21. 21.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
22. 22.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
23. 23.📞 Which of these shows good call manners? (a) a quiet place for calls (b) shouting into the phone (c) eating while on a call (d) loud TV behind you
24. 24.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
25. 25.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
26. 26.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
27. 27.🔍 Which is the odd one out? (a) saying bye before ending (b) “Is this a good time?” (c) camera at the ceiling (d) camera at eye level
28. 28.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) say no, tell a parent (d) tell them your school
29. 29.🔍 Which is the odd one out? (a) shouting into the phone (b) speaking clearly (c) side talk during a call (d) camera at the ceiling
30. 30.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
31. 31.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
32. 32.📝 Taking a phone message, what must you note? (a) name, number, message (b) your own mood (c) only the time (d) nothing
33. 33.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
34. 34.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
35. 35.📞 Which of these shows good call manners? (a) muting when not talking (b) loud TV behind you (c) calling late at night (d) shouting into the phone
36. 36.📞 Which of these shows poor call manners? (a) saying your name first (b) camera at eye level (c) camera at the ceiling (d) saying bye before ending
37. 37.True or false: “side talk during a call” shows good call manners. (a) False (b) True
38. 38.📞 Which of these shows poor call manners? (a) muting when not talking (b) eating while on a call (c) saying bye before ending (d) camera at eye level
39. 39.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) speaking clearly (c) side talk during a call (d) a quiet place for calls
40. 40.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners

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