Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 49 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
2. 2.True or false: “side talk during a call” shows good call manners. (a) True (b) False
3. 3.📞 Which of these shows good call manners? (a) loud TV behind you (b) side talk during a call (c) a quiet place for calls (d) calling late at night
4. 4.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
5. 5.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
6. 6.📞 Which of these shows good call manners? (a) shouting into the phone (b) saying bye before ending (c) eating while on a call (d) hanging up without bye
7. 7.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
8. 8.🔍 Which is the odd one out? (a) “Is this a good time?” (b) camera at the ceiling (c) speaking clearly (d) muting when not talking
9. 9.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
10. 10.🔍 Which is the odd one out? (a) calling late at night (b) saying your name first (c) speaking clearly (d) a quiet place for calls
11. 11.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
12. 12.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
13. 13.True or false: “speaking clearly” shows good call manners. (a) True (b) False
14. 14.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
15. 15.📞 Which of these shows good call manners? (a) calling late at night (b) camera at the ceiling (c) hanging up without bye (d) saying your name first
16. 16.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
17. 17.🔍 Which is the odd one out? (a) saying your name first (b) camera at eye level (c) loud TV behind you (d) a quiet place for calls
18. 18.📝 Taking a phone message, what must you note? (a) your own mood (b) nothing (c) only the time (d) name, number, message
19. 19.True or false: “saying your name first” shows good call manners. (a) True (b) False
20. 20.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
21. 21.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
22. 22.🔍 Which is the odd one out? (a) camera at the ceiling (b) calling late at night (c) muting when not talking (d) shouting into the phone
23. 23.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
24. 24.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
25. 25.📞 Which of these shows poor call manners? (a) saying bye before ending (b) a quiet place for calls (c) hanging up without bye (d) saying your name first
26. 26.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “He’s out. Bye.” (c) “May I take a message?” (d) “Who cares?”
27. 27.🔍 Which is the odd one out? (a) a quiet place for calls (b) eating while on a call (c) speaking clearly (d) saying your name first
28. 28.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
29. 29.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying your name first (c) loud TV behind you (d) a quiet place for calls
30. 30.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 112 (d) 999999
31. 31.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
32. 32.📞 Which of these shows poor call manners? (a) side talk during a call (b) saying your name first (c) muting when not talking (d) saying bye before ending
33. 33.🔍 Which is the odd one out? (a) hanging up without bye (b) side talk during a call (c) saying bye before ending (d) shouting into the phone
34. 34.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
35. 35.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
36. 36.🔍 Which is the odd one out? (a) speaking clearly (b) muting when not talking (c) saying bye before ending (d) hanging up without bye
37. 37.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
38. 38.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
39. 39.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Sorry, wrong number.” (c) call again and again (d) “Who are you?”
40. 40.🔍 Which is the odd one out? (a) side talk during a call (b) camera at the ceiling (c) eating while on a call (d) speaking clearly

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