Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 481 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
2. 2.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying bye before ending (c) shouting into the phone (d) muting when not talking
3. 3.📝 Taking a phone message, what must you note? (a) your own mood (b) name, number, message (c) only the time (d) nothing
4. 4.🔍 Which is the odd one out? (a) saying bye before ending (b) speaking clearly (c) a quiet place for calls (d) eating while on a call
5. 5.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
6. 6.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
7. 7.True or false: “calling late at night” shows good call manners. (a) True (b) False
8. 8.📞 Which of these shows good call manners? (a) saying your name first (b) hanging up without bye (c) camera at the ceiling (d) eating while on a call
9. 9.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
10. 10.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
11. 11.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
12. 12.True or false: “eating while on a call” shows good call manners. (a) True (b) False
13. 13.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
14. 14.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 112 (d) 123
15. 15.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) mute your microphone (c) shout over the noise (d) switch off the screen
16. 16.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
17. 17.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “May I take a message?” (d) “Who cares?”
18. 18.📞 Which of these shows good call manners? (a) shouting into the phone (b) camera at eye level (c) loud TV behind you (d) hanging up without bye
19. 19.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
20. 20.True or false: “calling late at night” shows poor call manners. (a) True (b) False
21. 21.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying your name first (c) loud TV behind you (d) a quiet place for calls
22. 22.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) say no, tell a parent (d) tell them your school
23. 23.📞 Which of these shows good call manners? (a) camera at the ceiling (b) shouting into the phone (c) muting when not talking (d) calling late at night
24. 24.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up without bye (c) “Is this a good time?” (d) side talk during a call
25. 25.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
26. 26.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
27. 27.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
28. 28.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
29. 29.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Sorry, wrong number.” (c) “Who are you?” (d) call again and again
30. 30.🔍 Which is the odd one out? (a) camera at the ceiling (b) saying bye before ending (c) saying your name first (d) speaking clearly
31. 31.🔍 Which is the odd one out? (a) camera at the ceiling (b) side talk during a call (c) loud TV behind you (d) saying bye before ending
32. 32.True or false: “saying your name first” shows good call manners. (a) True (b) False
33. 33.🔍 Which is the odd one out? (a) “Is this a good time?” (b) loud TV behind you (c) camera at eye level (d) saying bye before ending
34. 34.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
35. 35.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
36. 36.True or false: “muting when not talking” shows good call manners. (a) False (b) True
37. 37.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
38. 38.🔍 Which is the odd one out? (a) loud TV behind you (b) shouting into the phone (c) hanging up without bye (d) camera at eye level
39. 39.True or false: “saying your name first” shows poor call manners. (a) True (b) False
40. 40.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False

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