Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 482 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) camera at the ceiling (b) muting when not talking (c) loud TV behind you (d) shouting into the phone
2. 2.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
3. 3.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
4. 4.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
5. 5.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
6. 6.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
7. 7.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
8. 8.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying your name first (c) camera at the ceiling (d) saying bye before ending
9. 9.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
10. 10.📞 Which of these shows poor call manners? (a) speaking clearly (b) muting when not talking (c) a quiet place for calls (d) hanging up without bye
11. 11.📞 Which of these shows good call manners? (a) eating while on a call (b) saying bye before ending (c) loud TV behind you (d) side talk during a call
12. 12.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
13. 13.True or false: “muting when not talking” shows good call manners. (a) False (b) True
14. 14.🔍 Which is the odd one out? (a) muting when not talking (b) camera at eye level (c) speaking clearly (d) shouting into the phone
15. 15.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
16. 16.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) shout over the noise (c) mute your microphone (d) leave the class
17. 17.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
18. 18.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) muting when not talking (c) side talk during a call (d) speaking clearly
19. 19.🚑 In India, which number can you call in any emergency? (a) 112 (b) 100000 (c) 123 (d) 999999
20. 20.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
21. 21.📞 Which of these shows good call manners? (a) speaking clearly (b) side talk during a call (c) calling late at night (d) loud TV behind you
22. 22.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
23. 23.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
24. 24.📝 Taking a phone message, what must you note? (a) nothing (b) only the time (c) your own mood (d) name, number, message
25. 25.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
26. 26.🔍 Which is the odd one out? (a) muting when not talking (b) eating while on a call (c) speaking clearly (d) camera at eye level
27. 27.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
28. 28.🔍 Which is the odd one out? (a) shouting into the phone (b) loud TV behind you (c) eating while on a call (d) saying bye before ending
29. 29.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
30. 30.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
31. 31.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
32. 32.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
33. 33.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
34. 34.🔍 Which is the odd one out? (a) “Is this a good time?” (b) eating while on a call (c) hanging up without bye (d) loud TV behind you
35. 35.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
36. 36.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) calling late at night (c) shouting into the phone (d) eating while on a call
37. 37.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) say no, tell a parent (d) tell them your school
38. 38.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
39. 39.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
40. 40.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person

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