Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 483 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) hanging up without bye (b) eating while on a call (c) camera at eye level (d) calling late at night
2. 2.🔍 Which is the odd one out? (a) hanging up without bye (b) loud TV behind you (c) side talk during a call (d) speaking clearly
3. 3.True or false: “calling late at night” shows good call manners. (a) False (b) True
4. 4.🔍 Which is the odd one out? (a) shouting into the phone (b) loud TV behind you (c) camera at eye level (d) eating while on a call
5. 5.🔍 Which is the odd one out? (a) a quiet place for calls (b) eating while on a call (c) saying your name first (d) “Is this a good time?”
6. 6.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying your name first (c) a quiet place for calls (d) hanging up without bye
7. 7.📞 Which of these shows poor call manners? (a) saying your name first (b) “Is this a good time?” (c) camera at eye level (d) loud TV behind you
8. 8.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
9. 9.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
10. 10.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
11. 11.📞 Which of these shows good call manners? (a) loud TV behind you (b) side talk during a call (c) hanging up without bye (d) speaking clearly
12. 12.📝 Taking a phone message, what must you note? (a) your own mood (b) only the time (c) nothing (d) name, number, message
13. 13.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
14. 14.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
15. 15.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
16. 16.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
17. 17.🔍 Which is the odd one out? (a) “Is this a good time?” (b) camera at eye level (c) a quiet place for calls (d) camera at the ceiling
18. 18.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Sorry, wrong number.” (c) “Who are you?” (d) call again and again
19. 19.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
20. 20.🔍 Which is the odd one out? (a) calling late at night (b) camera at eye level (c) “Is this a good time?” (d) muting when not talking
21. 21.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
22. 22.📞 Which of these shows good call manners? (a) eating while on a call (b) calling late at night (c) muting when not talking (d) side talk during a call
23. 23.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
24. 24.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
25. 25.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
26. 26.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying your name first (c) saying bye before ending (d) hanging up without bye
27. 27.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying bye before ending (c) “Is this a good time?” (d) side talk during a call
28. 28.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
29. 29.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
30. 30.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
31. 31.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
32. 32.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
33. 33.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them your school (c) chat for a while (d) tell them the address
34. 34.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
35. 35.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
36. 36.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
37. 37.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
38. 38.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “Who cares?” (d) “May I take a message?”
39. 39.🔍 Which is the odd one out? (a) calling late at night (b) side talk during a call (c) shouting into the phone (d) muting when not talking
40. 40.True or false: “speaking clearly” shows poor call manners. (a) True (b) False

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