Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 484 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them the address (c) tell them your school (d) chat for a while
2. 2.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) “Who are you?” (c) call again and again (d) hang up silently
3. 3.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “Who cares?” (c) hang up at once (d) “May I take a message?”
4. 4.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
5. 5.🔍 Which is the odd one out? (a) speaking clearly (b) a quiet place for calls (c) “Is this a good time?” (d) eating while on a call
6. 6.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
7. 7.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
8. 8.📝 Taking a phone message, what must you note? (a) your own mood (b) nothing (c) only the time (d) name, number, message
9. 9.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
10. 10.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying your name first (c) side talk during a call (d) speaking clearly
11. 11.📞 Which of these shows good call manners? (a) a quiet place for calls (b) shouting into the phone (c) side talk during a call (d) eating while on a call
12. 12.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
13. 13.📞 Which of these shows poor call manners? (a) saying bye before ending (b) camera at the ceiling (c) a quiet place for calls (d) muting when not talking
14. 14.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
15. 15.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
16. 16.📞 Which of these shows good call manners? (a) saying your name first (b) shouting into the phone (c) loud TV behind you (d) side talk during a call
17. 17.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
18. 18.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 112 (d) 999999
19. 19.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
20. 20.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
21. 21.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up without bye (c) camera at the ceiling (d) saying your name first
22. 22.📞 Which of these shows good call manners? (a) hanging up without bye (b) shouting into the phone (c) eating while on a call (d) saying bye before ending
23. 23.🔍 Which is the odd one out? (a) muting when not talking (b) calling late at night (c) eating while on a call (d) shouting into the phone
24. 24.🔍 Which is the odd one out? (a) saying bye before ending (b) shouting into the phone (c) calling late at night (d) loud TV behind you
25. 25.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
26. 26.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) shout over the noise (c) switch off the screen (d) leave the class
27. 27.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
28. 28.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
29. 29.True or false: “speaking clearly” shows good call manners. (a) True (b) False
30. 30.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
31. 31.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
32. 32.📞 Which of these shows good call manners? (a) calling late at night (b) hanging up without bye (c) shouting into the phone (d) “Is this a good time?”
33. 33.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
34. 34.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
35. 35.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
36. 36.📞 Which of these shows poor call manners? (a) saying bye before ending (b) side talk during a call (c) muting when not talking (d) saying your name first
37. 37.🔍 Which is the odd one out? (a) “Is this a good time?” (b) a quiet place for calls (c) saying your name first (d) hanging up without bye
38. 38.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
39. 39.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
40. 40.True or false: “saying your name first” shows good call manners. (a) True (b) False

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