Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 485 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
2. 2.🔍 Which is the odd one out? (a) loud TV behind you (b) saying bye before ending (c) eating while on a call (d) camera at the ceiling
3. 3.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
4. 4.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
5. 5.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
6. 6.🔍 Which is the odd one out? (a) saying bye before ending (b) shouting into the phone (c) a quiet place for calls (d) muting when not talking
7. 7.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
8. 8.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
9. 9.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
10. 10.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
11. 11.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 112 (d) 100000
12. 12.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
13. 13.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
14. 14.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) a quiet place for calls (c) saying bye before ending (d) hanging up without bye
15. 15.📝 Taking a phone message, what must you note? (a) only the time (b) nothing (c) your own mood (d) name, number, message
16. 16.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
17. 17.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
18. 18.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
19. 19.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
20. 20.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
21. 21.🔍 Which is the odd one out? (a) side talk during a call (b) a quiet place for calls (c) muting when not talking (d) “Is this a good time?”
22. 22.True or false: “calling late at night” shows poor call manners. (a) True (b) False
23. 23.📞 Which of these shows good call manners? (a) camera at the ceiling (b) loud TV behind you (c) eating while on a call (d) muting when not talking
24. 24.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
25. 25.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
26. 26.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) chat for a while (d) say no, tell a parent
27. 27.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
28. 28.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
29. 29.🔍 Which is the odd one out? (a) camera at the ceiling (b) speaking clearly (c) a quiet place for calls (d) saying your name first
30. 30.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
31. 31.📞 Which of these shows good call manners? (a) speaking clearly (b) shouting into the phone (c) camera at the ceiling (d) hanging up without bye
32. 32.📞 Which of these shows good call manners? (a) shouting into the phone (b) eating while on a call (c) side talk during a call (d) camera at eye level
33. 33.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) a quiet place for calls (c) saying your name first (d) side talk during a call
34. 34.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) “Sorry, wrong number.” (d) call again and again
35. 35.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
36. 36.📞 Which of these shows good call manners? (a) side talk during a call (b) hanging up without bye (c) loud TV behind you (d) saying bye before ending
37. 37.True or false: “speaking clearly” shows good call manners. (a) True (b) False
38. 38.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
39. 39.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) hanging up without bye (b) camera at the ceiling (c) muting when not talking (d) side talk during a call

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