Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 486 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) “Who are you?” (c) hang up silently (d) call again and again
2. 2.📝 Taking a phone message, what must you note? (a) your own mood (b) name, number, message (c) only the time (d) nothing
3. 3.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
4. 4.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
5. 5.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) camera at eye level (c) hanging up without bye (d) “Is this a good time?”
6. 6.🔍 Which is the odd one out? (a) eating while on a call (b) shouting into the phone (c) side talk during a call (d) a quiet place for calls
7. 7.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying your name first (c) shouting into the phone (d) “Is this a good time?”
8. 8.True or false: “saying your name first” shows poor call manners. (a) False (b) True
9. 9.📞 Which of these shows poor call manners? (a) muting when not talking (b) calling late at night (c) a quiet place for calls (d) saying bye before ending
10. 10.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
11. 11.🔍 Which is the odd one out? (a) side talk during a call (b) camera at eye level (c) a quiet place for calls (d) speaking clearly
12. 12.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
13. 13.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
14. 14.🔍 Which is the odd one out? (a) side talk during a call (b) saying bye before ending (c) shouting into the phone (d) loud TV behind you
15. 15.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
16. 16.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
17. 17.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “Who cares?” (c) “May I take a message?” (d) hang up at once
18. 18.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
19. 19.True or false: “speaking clearly” shows good call manners. (a) False (b) True
20. 20.📞 Which of these shows good call manners? (a) side talk during a call (b) calling late at night (c) camera at the ceiling (d) saying bye before ending
21. 21.True or false: “muting when not talking” shows good call manners. (a) False (b) True
22. 22.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
23. 23.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
24. 24.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) mute your microphone (c) leave the class (d) switch off the screen
25. 25.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
26. 26.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
27. 27.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
28. 28.🔍 Which is the odd one out? (a) muting when not talking (b) eating while on a call (c) hanging up without bye (d) shouting into the phone
29. 29.🔍 Which is the odd one out? (a) speaking clearly (b) saying bye before ending (c) camera at the ceiling (d) camera at eye level
30. 30.🔍 Which is the odd one out? (a) shouting into the phone (b) “Is this a good time?” (c) side talk during a call (d) camera at the ceiling
31. 31.🔍 Which is the odd one out? (a) muting when not talking (b) loud TV behind you (c) saying bye before ending (d) camera at eye level
32. 32.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
33. 33.True or false: “side talk during a call” shows good call manners. (a) True (b) False
34. 34.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
35. 35.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) chat for a while (c) tell them your school (d) tell them the address
36. 36.📞 Which of these shows good call manners? (a) calling late at night (b) camera at eye level (c) camera at the ceiling (d) hanging up without bye
37. 37.📞 Which of these shows poor call manners? (a) eating while on a call (b) speaking clearly (c) camera at eye level (d) saying bye before ending
38. 38.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
39. 39.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
40. 40.📞 Which of these shows good call manners? (a) loud TV behind you (b) muting when not talking (c) calling late at night (d) shouting into the phone

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