Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 487 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) camera at the ceiling (b) hanging up without bye (c) shouting into the phone (d) saying your name first
2. 2.📝 Taking a phone message, what must you note? (a) your own mood (b) name, number, message (c) nothing (d) only the time
3. 3.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) a quiet place for calls (c) loud TV behind you (d) speaking clearly
4. 4.🔍 Which is the odd one out? (a) saying your name first (b) speaking clearly (c) side talk during a call (d) muting when not talking
5. 5.📞 Which of these shows poor call manners? (a) shouting into the phone (b) saying your name first (c) camera at eye level (d) speaking clearly
6. 6.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
7. 7.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
8. 8.🚑 In India, which number can you call in any emergency? (a) 112 (b) 123 (c) 999999 (d) 100000
9. 9.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
10. 10.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
11. 11.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
12. 12.📞 Which of these shows poor call manners? (a) eating while on a call (b) saying your name first (c) speaking clearly (d) saying bye before ending
13. 13.🔍 Which is the odd one out? (a) calling late at night (b) camera at eye level (c) muting when not talking (d) saying bye before ending
14. 14.📞 Which of these shows good call manners? (a) speaking clearly (b) eating while on a call (c) loud TV behind you (d) calling late at night
15. 15.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
16. 16.🔍 Which is the odd one out? (a) camera at eye level (b) speaking clearly (c) loud TV behind you (d) saying bye before ending
17. 17.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) call again and again (c) hang up silently (d) “Sorry, wrong number.”
18. 18.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
19. 19.📞 Which of these shows good call manners? (a) calling late at night (b) side talk during a call (c) shouting into the phone (d) “Is this a good time?”
20. 20.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
21. 21.🔍 Which is the odd one out? (a) saying your name first (b) loud TV behind you (c) hanging up without bye (d) shouting into the phone
22. 22.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
23. 23.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) say no, tell a parent (c) chat for a while (d) tell them the address
24. 24.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
25. 25.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
26. 26.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
27. 27.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
28. 28.🔍 Which is the odd one out? (a) side talk during a call (b) muting when not talking (c) loud TV behind you (d) camera at the ceiling
29. 29.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
30. 30.🔍 Which is the odd one out? (a) saying your name first (b) speaking clearly (c) camera at eye level (d) eating while on a call
31. 31.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at the ceiling (c) side talk during a call (d) speaking clearly
32. 32.True or false: “muting when not talking” shows good call manners. (a) False (b) True
33. 33.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
34. 34.🔍 Which is the odd one out? (a) eating while on a call (b) saying bye before ending (c) side talk during a call (d) camera at the ceiling
35. 35.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) side talk during a call (b) eating while on a call (c) shouting into the phone (d) camera at eye level
37. 37.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
38. 38.True or false: “side talk during a call” shows good call manners. (a) True (b) False
39. 39.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “He’s out. Bye.” (c) hang up at once (d) “Who cares?”
40. 40.🔍 Which is the odd one out? (a) a quiet place for calls (b) shouting into the phone (c) side talk during a call (d) hanging up without bye

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