Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 488 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
2. 2.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them your school (c) say no, tell a parent (d) tell them the address
3. 3.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) name, number, message (d) nothing
4. 4.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
5. 5.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 123 (d) 112
6. 6.📞 Which of these shows poor call manners? (a) muting when not talking (b) hanging up without bye (c) speaking clearly (d) a quiet place for calls
7. 7.📞 Which of these shows good call manners? (a) muting when not talking (b) camera at the ceiling (c) shouting into the phone (d) side talk during a call
8. 8.🔍 Which is the odd one out? (a) hanging up without bye (b) camera at eye level (c) “Is this a good time?” (d) saying your name first
9. 9.📞 Which of these shows good call manners? (a) camera at the ceiling (b) loud TV behind you (c) side talk during a call (d) camera at eye level
10. 10.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
11. 11.🔍 Which is the odd one out? (a) loud TV behind you (b) eating while on a call (c) hanging up without bye (d) a quiet place for calls
12. 12.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
13. 13.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
14. 14.🔍 Which is the odd one out? (a) calling late at night (b) shouting into the phone (c) hanging up without bye (d) saying your name first
15. 15.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
16. 16.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) leave the class (d) mute your microphone
17. 17.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up without bye (c) muting when not talking (d) eating while on a call
18. 18.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
19. 19.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
20. 20.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) speaking clearly (b) saying bye before ending (c) side talk during a call (d) muting when not talking
22. 22.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
23. 23.📞 Which of these shows good call manners? (a) side talk during a call (b) shouting into the phone (c) camera at the ceiling (d) speaking clearly
24. 24.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
25. 25.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
26. 26.True or false: “camera at eye level” shows good call manners. (a) False (b) True
27. 27.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) “Sorry, wrong number.” (c) call again and again (d) hang up silently
28. 28.🔍 Which is the odd one out? (a) eating while on a call (b) hanging up without bye (c) “Is this a good time?” (d) camera at the ceiling
29. 29.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
30. 30.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
31. 31.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
32. 32.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) loud TV behind you (c) calling late at night (d) eating while on a call
33. 33.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
34. 34.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
35. 35.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “Who cares?” (c) “He’s out. Bye.” (d) “May I take a message?”
36. 36.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
37. 37.🔍 Which is the odd one out? (a) speaking clearly (b) camera at the ceiling (c) loud TV behind you (d) hanging up without bye
38. 38.🔍 Which is the odd one out? (a) a quiet place for calls (b) muting when not talking (c) saying your name first (d) calling late at night
39. 39.📞 Which of these shows poor call manners? (a) speaking clearly (b) a quiet place for calls (c) camera at the ceiling (d) saying your name first
40. 40.True or false: “calling late at night” shows poor call manners. (a) True (b) False

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