Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 489 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) saying your name first (b) shouting into the phone (c) muting when not talking (d) camera at eye level
2. 2.📞 Which of these shows good call manners? (a) shouting into the phone (b) eating while on a call (c) loud TV behind you (d) speaking clearly
3. 3.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
4. 4.🚑 In India, which number can you call in any emergency? (a) 112 (b) 100000 (c) 123 (d) 999999
5. 5.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
6. 6.True or false: “saying your name first” shows poor call manners. (a) True (b) False
7. 7.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
8. 8.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
9. 9.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
10. 10.📞 Which of these shows poor call manners? (a) side talk during a call (b) saying bye before ending (c) camera at eye level (d) speaking clearly
11. 11.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them the address (c) tell them your school (d) chat for a while
12. 12.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
13. 13.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
14. 14.🔍 Which is the odd one out? (a) a quiet place for calls (b) hanging up without bye (c) “Is this a good time?” (d) camera at eye level
15. 15.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at eye level (c) eating while on a call (d) calling late at night
17. 17.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
18. 18.🔍 Which is the odd one out? (a) shouting into the phone (b) a quiet place for calls (c) muting when not talking (d) camera at eye level
19. 19.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
20. 20.🔍 Which is the odd one out? (a) “Is this a good time?” (b) camera at eye level (c) saying bye before ending (d) loud TV behind you
21. 21.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
22. 22.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
23. 23.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) hang up at once (c) “He’s out. Bye.” (d) “Who cares?”
24. 24.📞 Which of these shows good call manners? (a) hanging up without bye (b) camera at the ceiling (c) saying bye before ending (d) eating while on a call
25. 25.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
26. 26.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
27. 27.📞 Which of these shows good call manners? (a) side talk during a call (b) loud TV behind you (c) shouting into the phone (d) “Is this a good time?”
28. 28.📞 Which of these shows poor call manners? (a) saying your name first (b) a quiet place for calls (c) muting when not talking (d) calling late at night
29. 29.📞 Which of these shows good call manners? (a) hanging up without bye (b) shouting into the phone (c) a quiet place for calls (d) eating while on a call
30. 30.🔍 Which is the odd one out? (a) “Is this a good time?” (b) loud TV behind you (c) hanging up without bye (d) eating while on a call
31. 31.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
32. 32.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
33. 33.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Who are you?” (d) “Sorry, wrong number.”
34. 34.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) shout over the noise (c) switch off the screen (d) mute your microphone
35. 35.🔍 Which is the odd one out? (a) speaking clearly (b) hanging up without bye (c) loud TV behind you (d) camera at the ceiling
36. 36.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
37. 37.📞 Which of these shows good call manners? (a) loud TV behind you (b) camera at eye level (c) calling late at night (d) camera at the ceiling
38. 38.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
39. 39.🔍 Which is the odd one out? (a) loud TV behind you (b) hanging up without bye (c) camera at the ceiling (d) saying bye before ending
40. 40.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners

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